What Does a Customer Success Manager Do?
Customer Success Manager (abbreviated as CSM) refers to the consultants that the brand provides to customers throughout the process of consulting and consulting services; often has a high degree of professional knowledge to guide customers to better use the product and solve problems in product applications Provide the latest product upgrade information to support the optimal use of the product.
Customer Success Manager
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- Chinese name
- Customer Success Manager
- Foreign name
- Customer Success Manager
- Short name
- CSM
- Category
- Consultants
- Customer Success Manager (abbreviated as CSM) refers to the consultants that the brand provides to customers throughout the process of consulting and consulting services; often has a high degree of professional knowledge to guide customers to better use the product and solve problems in product applications Provide the latest product upgrade information to support the optimal use of the product.
- Duties
- As an expert in customer success management system, CSM accompanies customers throughout the use of the product. With proactive service and technical support, it helps MVP to better apply the system, solve problems in use, and provide the latest product upgrade information to support the success of talent management. use.