What Does a Director of Service Delivery Do?
The service industry provides services directly to customers through the labor of employees. The relationship between services and customers is closer than that between manufacturing and customers. Similar to production systems in manufacturing, there are service delivery systems in service industries. In order to determine the appropriate service delivery system, service companies must determine what services are provided, where they are provided, and to whom. Therefore, in the decision-making process of determining the target market, the design of the delivery system and how it operates must be determined. [1]
Service delivery system
Right!
- Chinese name
- Service delivery system
- Types of
- Service industry
- Service object
- customer
- service personnel
- Employee
- The service industry provides services directly to customers through the labor of employees. The relationship between services and customers is closer than that between manufacturing and customers. Similar to production systems in manufacturing, there are service delivery systems in service industries. In order to determine the appropriate service delivery system, service companies must determine what services are provided, where they are provided, and to whom. Therefore, in the decision-making process of determining the target market, the design of the delivery system and how it operates must be determined. [1]