What does the secretary/receptionist do?

Secretary/receptionist is a qualified expert whose work duties include both administrative and customer service tasks. Many Secretary/Receptionists are simply given under one or second job, although they include work duties from both categories. The professional in this area usually has a number of skills, including computer literacy, customer management and organizational skills.

Secretary part of the Secretary/Receptionist is often focused on management and office management. Secretary often keeps companies and may be in charge of entering data and maintenance of archiving. The secretaries are also often responsible for all common daily paperwork in society and can spend a lot of time management, transport paperwork and intermediate notes. Depending on the type of industry, the secretary may also be concerned with customer billing and some accounting obligations.

reception duties required in mystery/reception work generally ZHIt rides work with clients and customers of the company. Receptionists usually serve as a greeting and can be the first person to meet clients when they come to the door. It is necessary in this function, excellent communication and customer skills are required, as the receptionist can set the tone for interacting the client with the company. Reception skills may also include telephone obligations, planning and care for VIPs or clients.

The task of the secretary/receptionist may include all the above tasks and much more specific for each individual work. In many companies, a secretary/receptionist will have to learn specialized software used to handle billing, office paper and storage for the company. Many experts in this type of work are expected to learn the terminology of the industry to better help customers and explain the problems of the staff. Since it serves as a control panelThe management for almost all business operations, the secretary/receptionist is often entrusted with campaigns of employees and morality and may be in charge of creating office events and supervising the company's newsletter.

There are several basic skills that can be very helpful for anyone in the work of the secretary/receptionist. In these tasks, computer literacy is almost generally required, including knowledge of all common operating systems, basic graphics and table programs and internet research. Important skills are also high writing speed and readable penmanship. Good organizational skills can be the key to optimal performance in this function as they can reduce the chance of confusion and incorrect communication in the workplace. Finally, a pleasant approach and professional behavior can help secretaries/receptionists remain in good condition with other employees and help the company build an excellent reputation.