What does an emergency dispatcher do?

Emergency dispatcher is responsible for accepting incoming phone calls from someone in need or need and transmitting the necessary information to those who can respond to the situation. This process may include police officers, emergency medical techniques, firefighters or just any other professional who help people in emergency situations. This work usually includes practical duties such as answering calls, logging in information and interviewing the caller and the officer responding to the expedition. In addition to these basic requirements, however, there are also less obvious duties, such as the solution of the stress of these situations and the help of the callers to remain calm and focused during moments of extreme circumstances or trauma. It may be a call from someone who will witness or accident, victims of crimes, people who experience medical emergencies who need help, or almost any other imaginable situation. Such telephone calls can often be heard during newspapers that illusThe mental state of the victim or witness is treated, and an emergency dispatcher can often be heard in such recordings. When listening to such recordings, it is clear that dispatchers must try to remain calm despite a potentially calamity situation by the phone.

This is perhaps one of the most important things that the emergency dispatcher does when fulfilling his duties. While the dispatcher accepts incoming calls and information, the dispatcher must remain calm and be able to effectively give information to someone who can actually help a person in trouble. This means that the emergency dispatcher must be able to listen to information and distill what is said on the most important or immediate aspects, then calmly and briefly hand over to the police officer, rescuers or firefighters.

Many times, potential candidates for positions, inter alia, have to undergo background checks and psychological analysis to ensure that they can handlestress that comes with work. Depending on where one works, on average, the dispatcher can hear dozens of people who experience traumatic events. The dispatcher must be able to help the caller stay calm, get the necessary information from a potentially desperate caller and ensure that the help arrives correctly.