What Is an Order Clerk?

Document clerk refers to the full-time personnel who track products and service operation flow based on customer orders during the operation of the enterprise.

Document Clerk

Definition of Document Clerk: (What is Document Clerk?) Documentary Handler

Document clerk refers to the full-time personnel who track products and service operation flow based on customer orders during the operation of the enterprise. (Can't work part-time, substitute) All the people who work around the order and are responsible for the delivery date are

(1) Finding customers: Finding new customers and tracking old customers through various channels. Plan for your next job.

(2) Set goals: focus on our work and allocated working time. Major customers and customers to be developed.

(3) Dissemination of information: Disseminate information about enterprise products.

(4) Promote products: Actively engage with customers to display products for the purpose of obtaining orders.

(5) Providing services: after-sales service of products, and services to customers.

(6) Collecting information: Collect market information and conduct market surveys.

(7) Product distribution: When there is a shortage of products, it will be distributed to the main customers first.

The order follower is a business assistant ; in many cases, the order follower plays the role of business manager assistant. They assist the business manager in receiving, managing, and following up with customers. Therefore, the order follower must:

(1) Reply from correspondence:

(2) Calculation of quotation

(3) Inspection signing form

(4) Fill in the reconciliation form

(5) Catalogue, delivery and registration of samples

(6) Management of customer files

(7) Customer reception

(8) Handling of tasks assigned by supervisors

(9) Business contacts with relevant departments

One: The document clerk must be busy from the moment of receiving the order, check the price, confirm with the customer, make the order in the factory, and notify the departments.

2: When the cargo is almost completed, the customs declaration, shipping company and trailer company, as well as the filling of declaration documents, letter of credit follow-up and follow-up related business.

3: In addition, the document clerk must also have a certain understanding of the computer, familiar with the basic operations of the Internet, such as hand E-mail, customs declaration is also a very important part, you need to have relevant experience and knowledge in this area.

Follow-up clerks are mainly for customer maintenance, rather than developing customers by themselves, relatively speaking. The salesperson is under more pressure to develop the customer independently.

1: Whether the material is correct.

2: Is the size "accurate".

3: Whether the style is wrong.

4: Whether the workmanship is meticulous.

5: Whether the color of the finished product is "correct".

6: Whether there is missing material.

7: Whether the material can arrive at the processing plant at the scheduled time.

8: Is there any problem in time.

All the actions of employees represent the corporate image of the entire company. Regardless of personal words and deeds, it is important to pay attention to personal and corporate image.

Sum up yourself. ^[1]

Based on customer orders, followers who track the flow of products (services) and supervise the implementation of orders are the basic talents for foreign trade companies to carry out foreign trade business. With the vigorous development of China's foreign trade industry after China's entry into the WTO, at the end of 2004, China's trading enterprises were allowed to implement the filing system. Enterprises can obtain import and export rights as long as they file with the industrial and commercial department. Import and export management rights are no longer the patents of state-owned trading companies.

This means that a large amount of business concentrated on the export of foreign trade enterprises will be dispersed to various production enterprises, and each production enterprise will export on its own. Each enterprise needs several full-time document followers to handle its foreign trade business. At this point, the company cannot run.

This also means that: within the year, the social demand for documentary personnel will grow geometrically with the growth of foreign trade enterprises. ^[2]