What Is a Fee-for-Service?
Charged services are those services that require a separate charge. Charged services are price increases in addition to the value of the product. Generally, there are only a few major service items or maintenance services that exceed the warranty period. Certain fees are charged, but such services are generally not for profit, mainly for customer convenience.
payable service
discuss
- Chinese name
- payable service
- Types of
- service
- Definition
- Services provided at a separate charge
- Features
- Not for profit
- Charged services are those services that require a separate charge. Charged services are price increases in addition to the value of the product. Generally, there are only a few major service items or maintenance services that exceed the warranty period. Certain fees are charged, but such services are generally not for profit, mainly for customer convenience.
- establish
- Enterprises must pay attention to the following matters when establishing their own chargeable service items. [1]
- 1. Free services that companies can provide, as free as possible. When the company does not have additional profits to support the free services of the company, it is best not to "free face and fat" for free. This is not conducive to doing a good job of the service content promised by the enterprise, but will increase the cost burden of the enterprise, and ultimately affect the entire enterprise's product production and sales operations.
- 2. Enterprises charge a certain fee for services, and try to coordinate the value of these services with the charges as much as possible to avoid services that are contrary to the customer's wishes, such as "more charges and less services" or "less charges and no services".
- 3 As far as possible, the service content provided by the enterprise avoids adding to the product price and can operate independently. The independent operation can reflect the professionalism of the service value of the enterprise. Do not combine the cost of service value with the value of the product price itself. In this way, on the one hand, the unit price of the product is increased, and the difficulty of market competition is increased. ). The separation of the two can strengthen the company's understanding of service connotation to a certain extent, deepen the service value of the company to customers, and improve the service system.
- 4 Business services are charged, and the content of services is crucial. The content of the service should reflect different values. In other words, let customers know what they will lose if they do not choose this service? What convenience will you get after choosing this service content? In comparison, let customers have a clear understanding of their own choices, then this is also targeted at reflecting the value of corporate services. It cannot be imposed on customers, nor can they refuse service requests from customers.
- 5. According to the needs of customers, reflecting the different service values of the enterprise, and optimizing the presentation of these service values to customers is the key to winning customers' great trust in the company and products. That is to say, no matter what form and content service the enterprise provides to customers, since the service is required, the company's best efforts must be made to do a good job!