What is the knowledge base?
Knowledge (KB) is a storage of information that is used in the operations of the organization's knowledge management. These operations include functions such as customer support or product development. Information is usually stored in an electronic database.
The knowledge management system must enable the collection, organization and obtaining information. Within the organization of experts in subjects and employees of technical communication, they usually create information about the knowledge base and enter it into the system. The robust system provides resources for information to be marked with keywords and categorized for search. People could design and categorize information.
Software tools can help in this process. Text mining, corporate bookmarks and semantic web tools can make the information categorization process more efficient - and thus obtain information. Information can be marked by product number, RROR message, task, user type or other elements, and then shared correctly.
Some typical types of knowledge information include frequently asked questions (FAQ), articles on how to remove problems, white papers, user manuals and installation guides. Knowledge bases of common reason are types of knowledge bases that could be used for the purposes of artificial intelligence (IA). These types combine all information that a typical person can know about the topic. This knowledge can then be used to program the machine to solve the problems that previously required a person.
The implementation of the knowledge base offers an organization of many advantages. It can shorten the training time of new employees. This tool can increase employee work satisfaction as it can make work easier. Customers will also be more satisfied with several ways, as they will be dealt with by employers who can help them better. Web self -service services are also allowed by the customerThey solve their problems with comfort and not only during the company's working hours.
, together with the support of customer services, the knowledge base can provide a source of information that makes the company to improve their products and services. Analysis of the use of the knowledge base can emphasize the needs of added functionality of the product or increased usability. It can also show the need for improved instructions or further training.