What Is a User Experience?

User Experience (UE / UX for short) is a purely subjective experience established by users in the process of using the product. But for a well-defined user group, the commonality of its user experience can be recognized through well-designed experiments. With the development of computer technology and the Internet, the form of technological innovation is undergoing a transformation. User-centric and people-oriented attention has been paid more and more attention. User experience is therefore called the essence of the innovation 2.0 model. In China's knowledge society-oriented innovation 2.0-the application innovation park model exploration, user experience is the first of the "three tests" innovation mechanism.

user experience

(Subjective experience of users in using products, systems or services)

User Experience (UE / UX for short) is a purely subjective experience established by users in the process of using the product. But for a well-defined user group, the commonality of its user experience can be recognized through well-designed experiments. With the development of computer technology and the Internet, the form of technological innovation is undergoing a transformation. User-centric and people-oriented attention has been paid more and more attention. User experience is therefore called the essence of the innovation 2.0 model. Knowledge-oriented society in China

The term user experience was first widely recognized in the mid-1990s by user experience designers

There are many factors that can affect the actual use of the system by users

There is no exact standard for the user experience, and it varies with the color of the site's services and the way it is targeted at the population. For example, for small business websites, sometimes visitors only need to be able to quickly find contact information, or accurately find the product information, pictures, etc. that they need. This only requires that the website has a clear level, beautiful style, and proper reflection.

With the increasing use of smartphones and market share, it is an inevitable trend to make a mobile version of the website. If you have not practiced the mobile website version, then it is time to start thinking about it. A website that will not only attract users but also search engine spiders?

1. Understand how mobile consumers interact with websites;

2. Restore your phone interface;

3. Maintain a consistent brand;

4. Avoid any Flash or JavaScript files;

5. Eliminate pop-up windows;

6. Include a link back to your complete website.

First, reduce the number of HTTP requests

When a user opens a webpage, the background program does not take much time to respond to the user. The user's waiting time is mainly spent downloading webpage elements, that is

1. Sensory experience: presents the audio-visual experience to the user, emphasizing comfort. Generally presented in color, sound, image, text content, website layout, etc.

2. Interactive user experience: The interface provides users with an experience of using and communicating processes, emphasizing interaction and interaction characteristics. The process of interactive experience runs through the experiences that visitors, such as browsing, clicking, inputting, and outputting, generate.

3. Emotional user experience: Give users a psychological experience and emphasize psychological recognition. Allow users to identify and express their inner emotions through the site, which indicates that the user experience is more effective. The sublimation of emotional experience is the spread of word of mouth, forming a highly emotional recognition effect.

Instant experience and global user experience

The above scenario describes the user experience of using mobile phones to communicate with loved ones via text messages. Divided by the length of time, we can start in several ways to study the user experience of this system. In the above case, we can study Lisa's emotional changes during the interaction. For example, her user experience in this context (tentatively called context experience), or her general attitude towards the phone system (that is, her long-term, global experience). In the above example, focusing on Lisa's temporary emotions may not be the best way to understand Lisa's user experience, because Lisa's emotions are mainly determined by the content (the content of Lisa's husband's text messages) rather than by the system (mobile phones and SMS services). However, in some content-dominated systems (for example, video game systems), mood swings may be the best way to evaluate the user experience.

Independent user experience and global users

Many corporate websites become a showcase. After the website is created, it will not bring any benefits to the enterprise. This will be a huge waste. How to make the corporate website bring benefits, we have continuously summarized the following ten points in our daily operation of the corporate website:

user experience

English is called User Experience, abbreviated as UE, or UX.

It refers to the entire experience of a user when visiting a website or using a product. Their impressions and feelings, whether they succeeded, whether they enjoyed it, and whether they would like to come back / use it again. The extent to which they can tolerate problems, doubts and bugs

User-centric design

English called User-Centered Design abbreviated UCD

Information architecture

English name is information architecture, abbreviated as IA.

It is a process of sorting out information, mediating information systems and user needs, and mainly turning information into a combined structure that is organized, classified, and has a browsing system.

Such a structural design will make the user's access to information content more direct and the user's tasks easier to complete. It can also be said to be the art and science of structure and classification, which can help us find information and manage it. .

Interactive Design

English name Interaction Design

Interaction design refers to a mechanism for the interaction between the designer and the product or service. The human-computer interaction design based on user experience must consider the user's background, experience, and feelings during operation, so that the design meets the end user The product makes the end user happy when using the product, conforms to his own logic, completes effectively, and uses the product efficiently.

The purpose of interaction design is to make the product easy for users to use. The realization of any product function is accomplished through human-machine interaction. Therefore, the human factor should be reflected as the core of the design.

HCI

human computer interaction

User Interface

-User interface is UI

graphic interface

-Graphics User Interface

In the process of human-machine interaction, there is a layer, which is what we call the interface.

In terms of psychological significance, interfaces can be divided into two levels: sensory (vision, touch, hearing, etc.) and emotion.

Effective interface design is often a foreseen process, and design goals are set by developers based on their own understanding of user needs. A good interface is simple and user-friendly, which means that the design needs to adapt to the limitations of the hardware.

Usability

-Usability

Is an important quality indicator of interactive IT products / systems

Refers to the degree to which the product is effective, easy to learn, efficient, easy to remember, error-free, and satisfactory for the user, that is, whether the user can use the product to complete his task, how efficient and subjective it is, from the user's perspective The quality of the product you see is the product

Usability Engineer

Handset User Interface (HUI)

human computer interaction (HCI)

Man Machine Interface (MMI)

Future user experience design

In the near future, the user experience will become more and more transparent: we can still see them, but they may become more and more difficult to perceive. As computers become smaller, more mobile, and more autonomous, the new user experience will become more and more like using the E-ZPass to purchase drive-free fast food. To get value from the experience-completing transactions and submitting the right information to the right channels, end users need hardly do any work.

In the near future is the distant future. Only then did it start to become really fun and scary, when electronics and

New Age Information Architect (including

With the vigorous development of the Internet, the survival of the fittest and the inferior in the market have been eliminated and survived, but often encountered bottlenecks in development.

Everyone started paying attention to user experience, discussing user experience, trying to combine "user experience" with actual work. It's great to have "users" in our team.

But I want to say that this alone is not enough. As stated, user experience requires comprehensive quality management. Remember, quality is not just a requirement, it is also a necessity. The market economy is realistic, it is not an abstract ... The survival of the fittest is staged every day, please don't ignore that your website is also a member of the Internet for survival.

Total quality management (TQM) is a people-centric management system, which aims to continuously improve the level of service to users and thus continuously reduce actual costs. At first glance, this goal is impossible. They can achieve this in three forms.

The first is to analyze the actual needs of users and design goods and services that meet those needs.

Second, learn how to provide this product in the shortest possible time and at the lowest possible cost.

The third is to continuously improve this process through improvement.

When we implement total quality management, the basic principle we follow is: perfect in the first time. It is important for both large and small companies. Developing a flawless website is equivalent to saving the cost of rework. This strategy relies on managers' understanding of the nature of total quality management, and their willingness to accept these ideas.

Therefore, it is impossible to do it alone. Requires full participation including your leadership.

Characteristics of Total Quality Management

1. User-driven quality

User-centered websites and user feedback let us know what they need. For this information, the team has to find ways to give users more than they want, in order to generate "user preferences".

2. Leadership

Company management must understand all relevant aspects of TQM. Understand the meaning, goals, three implementation forms, and basic principles I mentioned above. Leadership must recognize the importance of user experience quality management, both to prepare for these ideas and to encourage your employees to implement them.

3. Continuous improvement

No matter how good your company's website is, there is still a lot of work to be done to make it better. If the website is flawless and cannot be improved, then the company must try to make it faster. The overall quality management of user experience is endless, and every step, process, product and service should be continuously tested to find a better method than the original.

4. Full participation

The company must establish a recognition and reward system to encourage all employees to participate in the TQM process. For example, internal training can be used to teach to improve the quality of work, solve work-related problems, and bonuses can be used to reward outstanding people. I see that recent user experience engineer positions have such additional conditions :)

5. Quick response

Companies must continually work to reduce the time it takes to provide products and services. This means streamlining processes (a small company must learn from a large company), cutting unnecessary tasks and finding customers to get products when they need them or earlier.

6. Active discovery

You must pay close attention to finding ways to avoid errors and problems, rather than discovering and correcting them after they occur. Management should identify problems in an active rather than a passive manner.

7. Long-term outlook

In addition to constantly digging for the goods and services that users need, companies that implement total quality management of the user experience will try to find products that may be in demand in the future and plan now to achieve this. In this form, the company anticipates customer needs and strives to stay ahead of those needs through effective long-term planning.

8. Fact management

Websites implementing TQM need to record their results through data collection, analysis and comparison. In this way, quantitative data are used to compare changes. And can know exactly how much improvement, how much needs to be improved. Fact management helps companies prove that a site is progressing, rather than relying on hunch, opinion, and intuition about its progress.

9. Establish a cooperative relationship

Introduce partnerships and other external organizations to help improve products and services, such as building partnerships with users, and building partnerships with manufacturers, so that they can see their role and understand what they can help the website do.

10. Public obligations

Implementing TQM is the responsibility of providing customers with safe, defect-free products and services. Work to develop fewer bugs and bad experiences. We ca nt say that today you come to log in, tomorrow the password is lost, the day after tomorrow the website server is down, this is irresponsible.

TQM tools and tips

The purpose of the TQM tool is: measurement, assessment and correction.

Data collection tables are used to collect information. This will identify and correct the problem. These tables facilitate easy recording, tabulation, and analysis.

A Pareto chart is a vertical bar chart that helps find out which problems are solved in what order.

Causality diagrams are often used as the next step in Pareto diagram analysis. Pareto diagrams identify problems, while causality diagrams help explain the cause of problems and point out ways to solve or improve them.

Page layout is messy

Take blogging, for example, many people

1. Narrow user experience

When the user experience is proposed, it is limited to the user's operating experience of the Internet products. In fact, the Internet products we see and use are just one kind of environmental scenario in which products exist.

Narrow user experience refers more to our subjective experience when using Internet products in the process of obtaining certain products or information. That is only a small part of the user experience, just a product experience design part of the user experience.

2.Broad user experience

User experience is the words used in the user's perspective, and when the user obtains certain products or information, he obtains it through the intermediate scene carrier. This intermediate scene carrier can be an offline store or an online App (PC). The subjective experience in the entire process, the most important of which is the feeling of the product to the user, not the feeling of obtaining the product.

Therefore, the user experience includes the service experience for the user and the product experience for the user. The user experience includes service design and product design. The product design here includes product design and scene carrier design.