What is a virtual PBX?
Computers can help us do all sorts of things, including phone calls. This is especially true for enterprises. A computer device that helps connect business to the outside world is called PBX or private branch exchange.
Pbx makes much more than to connect the person who calls with the person calling. It is primarily for the company, the switchboard. Using PBX, you can let all your calls respond for your own business greeting, offer a audio browsing of the employee directory, provide a connection directly to a specific person or department, play music while the system is suspended, and even take voice mail for employees who are not at the time of the call.
Most businesses have this kind of service, and most business managers never gave it a second idea. PBX is a telephone system with a different degree of use of the computer. The most sophisticated systems offer conference calls that include the third party Access.
In the government of the Internet we now have a virtual PBX thatOn both sides it does not need any physical presence at both ends of the phone call. All PBX functions are processed by third -party entities, a PBX virtual provider. Neither business nor the external caller really notice anything else on duty. But the difference is too obvious when we look at who provides the service.
Virtual PBX uses voice internet protocols to rout the call over the Internet. This is a significant change compared to the way phone calls are usually made - through direct rows - but it is one of the two basic differences between PBX and virtual PBX. Another difference is who provides services, including software upgrades and the like. In the traditional PBX settings, the company purchases a telephone service system, connects telephone phones to the main switch through telephone wires, and continue doing business and receiving calls in a traditional way.
virtual PBX maintains wires - unless it's a wireless internet - but eliminates headphones and switchboards, at least in the company's premises. The switch is more of an Internet and specifically a virtual PBX company. It is this virtual company PBX, which is responsible for providing telephone services, maintaining access always, maintaining the step of the latest software technologies and proven internet procedures, etc. Basically, a virtual PBX hosting of third -party telephone services used by the Internet.