How can I measure the performance of knowledge management?

The performance of knowledge management in the organization must be measured on the basis of a knowledge management strategy. Measurable elements within this strategy, such as participating in knowledge sharing databases, can be included in a balanced Scorecard to achieve the level of knowledge management. Some aspects of strategy, such as an attitude to knowledge sharing, may not be easily quantifiable because they are based on a subjective judgment, but these can measure employees or questionnaire surveys. The result calculated by a balanced scorecard may indicate a successful implementation of knowledge management strategy and progress can be indicated by increasing the score over time. Since the objectives of knowledge management over time develop, the level of knowledge management must be adapted to changes in the corporate strategy.

Quaurcable measures of performance management can include the number of communities for sharing knowledgeí, which is the number of topics discussed on the cooperation website, the number of employees considered to be useful or the level of awareness of knowledge management strategies among employees of the organization. Knowledge management from external sources could be measured by the number of reports or contributions to the knowledge database from employees who participate in seminars and conferences, a number of links to sharing knowledge with external organizations, or the amount of knowledge sharing from research magazines or specialized websites. Measurement of knowledge management could be more focused on the results of quantification of the number of identified procedures identified, the number of proposals that lead to improvement of processes or contributions that led to a new business.

Knowledge Management Strategy, which emphasizes the collection of feedback from customers and open innovation strategies for designing future products would adapt the performance measurement accordingly. Number of messages SHRomasted from customers or feedback from employees dealing with customers could be a suitable measure, along with the number of feedback reports from customers that lead to the implementation of innovative changes in products. This quantity could be monitored over time to measure improvements in every aspect of knowledge sharing. They could also be incorporated into a balanced Scorecard, using which the results are expressed as a percentage of targeted results and weighted by reference to the amount of time devoted to the Knowledge Management Team. Categories and weights used to measure knowledge management could be modified as the company goals change and develop knowledge management strategies, creating a continuous evaluation of the success of the strategy.