What are Conference Services?

Conference service refers to a comprehensive service project that provides full planning and execution for various large and medium-sized conferences, exhibitions or team activities. Generally include: conference travel, conference equipment rental, venue construction and layout, performance services, conference gifts, overseas inspections, expansion activities, public relations, conference planning, etiquette services and many other services.

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Basic requirements for staff behavior

1) Obey superior leadership

The staff at the venue must obey the superiors. They must act in accordance with the requirements of the company. They must report to the leaders truthfully. They respect and maintain the authority of the superiors. If there are any problems, they must ask for instructions in a timely manner to enhance the initiative of the work. Service work within. We must observe carefully, be good at analysis, and constantly improve the service level, and dare to take responsibility when encountering problems.

2) respect colleagues

Have the desire to be friendly with colleagues, and express your desire to be friendly with each other with your own emotions, language, and decent manners and friendly attitudes, in order to build trust and friendship with each other.

3) Coordinating Friends

Conference reception service is a comprehensive work, which depends on the joint efforts of all departments. Especially large-scale conference activities are a global task, so it is especially important to coordinate with neighbors. This requires the conference reception staff to have an overall view and obey the overall situation. From the perspective of the whole, we must not only consider personal interests. Only by putting overall interests first, can we coordinate the resources of all parties and work together.

4) Delegates sign up at the front desk and wait for the staff to stand up and receive warmly. When speaking with guests, be natural and generous, avoid rigid attitudes, rude language, and expose your beautiful eight teeth.

5) The order of welcoming service at the hotel door is in principle the order of the first guest, then the entourage, the first female guest, and the last male guest. You can do it according to the above procedure, but make corresponding adjustments at different times).

6) Keep the environment quiet in daily work, and avoid excessive noise when moving furniture or office supplies. Loud noises, jokes, chats, and humming songs are prohibited. You should not be too loud at the call of the guests. If you are too far away, you can nod your gestures, and you should be polite to discourage the behavior that disturbs the indoor quietness.

7) When the guest has a problem and needs to be resolved, and go to the help desk for help, if the guest is standing, we must stand up, be gentle and patient, look at each other with both eyes, and concentrate on listening. When dealing with the problem, you should be euphemistic. When we cannot solve the problem raised by the guest, we can't promise it. We can ask the relevant person to give a reply and write down his contact information in order to answer in time.

8) Be dignified and civilized. No matter standing or sitting, keep your posture upright. Do nt lean back and west when standing. Do nt cross your legs and shake your legs when you are sitting. 2, pick teeth, not to talk to guests while chewing gum.

9) When accompany guests to the elevator, you should reach out and ask to enter the elevator. Active support should be provided to the old, the weak and the disabled.

10) When you need to enter the guest room, you must first knock the door twice or press the doorbell twice. If the other party does not respond, you can repeat it. Remember to knock the door and ring the bell too quickly. You can enter the room, and you cannot venture into the guest room.

11) Costume etiquette