What Are Customer Logistics?

Logistics services are all service activities that occur from the time a customer order is received until the goods are delivered to the customer. Add value to the product or service being traded. Its essence is to better meet customer needs, that is, to ensure that the products required by customers are delivered on time within the time required by the customer, and that the service can reach the level required by the customer. ^[1]

Logistics Services

(1) Have the goods expected by the customer (stock guarantee);

(2) Delivery of goods within the time expected by the customer (delivery guarantee);

(3) Meet the quality expected by customers (quality assurance). ^[2]

The purpose of logistics services is to provide more services that can meet customer requirements, expand the gap with competitors, and obtain or increase corporate profits through increased sales.

1. Effectively complete the supply of goods;

2. Reduce the customer's logistics operation burden. Improve operation efficiency.

3. Save more liquidity for customers to develop the core technology of the enterprise.

The logistics function can be divided into the following sub-processes:

The original distribution service refers to a pure logistics service that performs warehousing management, transportation management, and distribution management on customers' products according to customer needs. On the basis of the original distribution service, Aiyatong added capital supporting services, and according to the various needs of the enterprise, it realized global multi-product, post-production centralized management, reprocessing, packaging, etc. and global distribution and distribution services. Form distribution and distribution services with its own characteristics and competitiveness.

Diversified logistics service needs

To satisfy customers

1. Customer-centric logistics services

Customer-centric

Enterprise logistics services have four main characteristics: structure, difference, value-added and network.
(1) Structure of logistics services. The logistics services provided by enterprises show clear structural characteristics.
Firstly, service logistics is formed by a variety of logistics resources and various logistics functional elements through reasonable allocation, which must reflect the structural requirements. Secondly, the development of production and operation of enterprises leads to a diversified and comprehensive trend in logistics demand, which is compatible with logistics Services will also reflect structural changes. To improve the level of logistics services, we need to pay attention to the structure of logistics services.
(2) Differences in logistics services. The services provided by different logistics systems cannot be exactly the same, nor can the same logistics system consistently provide exactly the same services. Logistics services show differences, which are mainly affected by the capabilities and service methods provided by enterprise logistics systems, and also by customers' participation in the logistics service process, and different evaluations and perceptions of services. Of course, the personalized and unique development of logistics needs requires a personalized,

1. Sub-property

Since the logistics demand of the owner company is based on business flow and occurs with the business flow, the logistics service belongs to the owner company

The "price war" that was once seen as a core weapon during the rapid development of e-commerce has become less effective.

When the influence of the price war weakens, logistics services will become the focus of a new round of competition for e-commerce.

Price war will not disappear in the short term

"The air conditioner that was ordered on June 11 has not been delivered yet." This is the experience of Mr. Zhang, a Guangzhou user, and after one month of complaints, the delivery problem was still unavailable. solve. After the e-commerce war,

1. Warehouse services. 2. Transportation services. 3. Comprehensive services. 4. International freight forwarding business. (The above common logistics service items will not be introduced )

When providing services, third-party logistics companies involve a variety of businesses, including traditional transportation, warehousing, and freight forwarding services, as well as new business types that combine with other resources of the enterprise. Including warehouse receipt pledge financing, project logistics, etc.

Warrant receipt financing

Warehouse receipt financing, also known as "warehouse receipt pledge financing", means that the applicant deposits the goods with full ownership in a warehousing company designated by a commercial bank, and uses the warehouse receipt issued by the warehousing party to pledge at the bank as a financing guarantee. The bank provides the applicant with short-term financing business for special trade in commodities similar to the warehouse receipt goods according to the pledged warehouse receipt.

Warehouse receipt financing is essentially a form of inventory mortgage financing. Through a tripartite agreement between banks, warehousing companies, and enterprises, professional warehousing companies are introduced to play a role in supervising and keeping collateral in the financing process, evaluating the value of collateral, and guaranteeing collateral. Corporate inventory warrants are financed by collateral.

Project logistics

Project logistics refers to the sum of a series of logistics activities that take a specific project as the service object. Such as engineering logistics generated by a project, exhibition logistics generated at a conference, etc.

Project logistics has the following characteristics

Project logistics is for the purpose of serving projects. When the project ends, the project logistics also ends.

The project logistics activities are mostly one-off activities, with less repetition.

Project logistics is special, and special vehicles and tools are often required to complete logistics activities

The above are the three main characteristics of project logistics. What needs to be noted here is the difference between project logistics and logistics projects. Project logistics is a model of logistics, which is very different from logistics projects.