What are the best tips for the development of business processes?
The development of business processes is a term used to indicate an analysis of a specific business activity and the development of a standard process for performing this activity. The purpose is to ensure that frequently found activities treat properly and most effective and effective ways. Some tips that help manage the development of business processes are from clear goals, fully analysis of current methods of activity and evaluation of standard procedures that are performed in a specific way simply because "this is the way they have always been done." It is also important to develop a clear communication system that employees would inform and involve.
The benefits of business process development include increased customer satisfaction and increased employee work competence. More efficient business practices can also increase the ease of finding records and consistency of employee performance. In case of incorrect managing, howeverIt makes no benefits.
In developing a new business process, it is important to start with the aim. For example, the manager may decide to introduce a business process to escalate customer service complaints, as the company's satisfaction assessment is low and wants to improve it. Perhaps he will have to create a business process for project documentation because no one can find the project information when the project manager is sick or unavailable. Perhaps it will also have to automate the traditionally time -consuming process to speed it up so that employees can manage heavier workloads.
The key step in the development of business processes is to openly and actively analyze the existing methods of carrying out control activities. Many questions should be asked why employees do the things they do. While this process is likely to be the practices that were used simply because they are 'sviDné ”, the manager can also reveal important aspects of current methods that are not immediately obvious from the analysis of statistical data.
Another important tip is to remember that most are not always fine. The fact that 30 out of 40 representatives in the call center can handle customers' complaints in the same way does not mean that their journey is the best way. If the best artists, based on a call time and customer satisfaction surveys, the number between the "different" ten, it is quite a good indicator that the standard process is incorrect. The recommendation should be based on the most successful employees than the majority of what most do.
practicality, clarity and communication are other critical factors of effective development of business processes. The process can look great on paper and sound great at the meeting, but if it doesn't work in practice, it's unnecessary. Even the feasible process of the Budenefective if it is not communicated to those who will use it to understand. Testing in the field of each PRCare and requesting selected employees to participate in documentation can help eliminate these obstacles.
The best managers of business processes predict resistance. In general, people simply do not like change. The presentation of a new process in a way that emphasizes the benefits for both companies and employees, and at the same time recognizes that some bumps will occur on the way is a proven method of reducing anxiety and buying a buy-in.