What are the differences between Front Office and Back Office?

The dividing boundary between Front Office and Back Office is where the work is done in the office. Conditions may refer to a literal location where a certain type of work is carried out or is a symbolic type of work performed. Operations Front Office tend to deal with direct contact with customers or clients of the company, while Back Office operations tend to deal with work behind the scenes or fulfillment of the products or services that customers buy. The operation or enterprise that is performed also differs between Front Office and Back Office.

In general, the front office operations tend to take place in the hall of the office or where customers gathered before they get to the depth of the building office. Staff in the front office and back office also tend to differ. Front Office staff tend to be administrative and administrative workers such as receptionists. Staff in the back of the rear end to deal with more detailed tasks of running undernika.

Some of the areas that fall into the front office include sales and marketing and services. Back Office workers tend to deal with tasks directly related to the operation of the company. For example, a Front Office worker can accept a selling order from a customer, but it is a Back Office responsibility to fulfill the order. Production, fulfillment of orders and even accounting are part of a back office company.

Although there are differences between front Office and Back Office operations, both parts must cooperate to make the company function as a whole. A certain overlap between the two areas of the office may also be required. This is also known as Cross Training. This means that Front Office employees should have a job knowledge of the back officezama tasks and obligations. This also applies to Back Office workers.

The reason for overlapping is that the company can provide excel inCustom and continuous customer service. If a front office worker is for lunch or ill, a Back Office worker should know enough about his position to complete the short term. If the customer comes to pick up the order or complete the paperwork usually solved by the back office, the Front Office worker should be well informed enough to provide this information to the customer without interrupting the service and create a trouble -free process for the client or customer.