What Does a Courtesy Clerk Do?

The main work of a business clerk also includes the daily work of a general clerk. The difference is that business clerks also need to engage in business work while taking into account the work of the clerks. Work is related to business. There are two main types of work for business clerks depending on the nature of the company: telephone clerks and business clerks.

Business clerk

One is to use the telephone as the main business method to communicate and communicate with customers, understand customers, develop new customers and guide customers' behaviors, and then recommend the company's related products and services, and use telephone communication to capture customers to achieve business purposes. The working characteristics and working environment of telephone business clerks are generally superior:

1.Generally equipped with independent

Job responsibilities:

1. Typing work

2. Information upload and release

3

The business clerk's workflow and responsibilities are relatively extensive, and there are many types of affairs to be handled. The most important job of a business clerk is to follow the city level to conduct business research and study: and attend the meeting: participate in negotiations: and if necessary business visits County: Province: Even going abroad :. In addition: The workflow of business clerks differs depending on the business content of the company, but in general, their work procedures have a lot in common. See details below:

I. Business clerk's follow-up supervisor process: Generally speaking, the working procedure can be divided into three stages:

1: Preparation for the visit: After the boss decides to visit, the business clerk should quickly make full preparations for the visit before departure and make preparations including adjusting the mind, preparing materials, and necessary materials.

2: mental preparation. The business clerk should first understand the main purpose of the boss's decision to visit the place: the contents of the visit and the business points of the visit, and understand the inviting party, accompany the boss's relevant personnel in the place of visit, the schedule of the visit, and what preparations the unit should invite.

3: Organization preparation. Business clerks must do: formulate an interview plan according to the instructions of the supervisor, notify the relevant departments to determine the list of attendees to participate in the visit, organize and divide the work, organize all personnel to attend the preparatory meeting, listen to the instructions of the supervisor about the preparatory work, learn relevant documents, Arrange specific tasks, print out visit plans and schedules, and contact the inviting units to prepare them.

4: Document preparation. Business clerks should collect: information on the history of the organization, the team of supervisors, the information on the current work publication and evaluation, the supervisor's instructions and policies related to the visit, regulatory documents, theories and typical experience related to the content of the visit center, interview Geographical information about the region: climate: traffic conditions and local customs.

5: Material preparation. Business clerks to bring: office equipment: commonly used drugs:

The job requirements of business clerks are mainly the daily reception, the entry of related information, the management of business data files, and the necessary business communication. Specifically, the job of a business clerk [also can be said to be a business assistant] is very complicated and the requirements are very high. If you are a business clerk, please take a closer look at the following specific requirements and job responsibilities specifications:

I. Work goals of business clerks:

1. Assist business managers to continuously expand the company's business volume and develop possible expansion projects without losing time.

2, grasp the market dynamics in a timely and accurate manner.

3. Maintain good communication with customers and operations, so that customers get satisfactory services.

4. Timely statistics of relevant data to provide customers with necessary information.

5. Prompt payment of receivables.

Work responsibilities:

1. Understand the market, track and develop possible expansion projects.

2. Regularly track existing customers and understand potential customers.

3. Participate in the formulation of business contracts and price negotiations.

4. Timely feedback on the revision of the work process.

5. Complete daily reports and organize archives, such as receipt, inventory, monthly plan, annual summary, operation instructions, etc.

6. Call the customer for arrears.

7. Duty-free approval procedures for the project and the company's imported equipment.

8. Declaration of bonded and non-bonded customs services.

Third, the necessary skills and knowledge:

1. University degree or above.

2. More than 3 years of relevant work experience.

3. Good oral and written communication skills in Chinese and English.

4. Proficiency in using related office software.

5. Good internal and external coordination and communication skills.

Business clerks are actually 'senior clerks', so the company's requirements on them are very strict, because their work is mainly business. Need to use the phone or travel frequently to accompany leaders to visit, this nature of work determines that business clerks must have the 'perfect' quality. At least in front of customers. Here are some of the most important aspects we have summarized:

I. Dealing with leaders is the most important task for business clerks. If ordinary clerks are only occasionally in contact with leaders, then business clerks are almost always facing leaders. This requires you to have some important principles. You must do it. Respect the privacy of leaders. Do nt ask about it if you do nt know it. You must know it. You also need to pay attention to occasions. Do nt show it deliberately when you do nt speak. Pay attention to your work to cooperate with leaders and understand the intentions of leaders. Is the most basic quality of business clerks.

2. Not only must you be able to speak, but you must also be able to write. Writing is a basic skill that any type of clerk must have. Business clerks also need to learn some professional business knowledge in order to complete very important business communications. Be prepared to act for leaders at all times. Mouth, pen, brain.

Third, image is the first requirement for business clerks. A good image can make customers happy to communicate with you, but 'cold beauty' is a taboo for business clerks! As a business clerk, we must maintain a good attitude at all times, and at any time can give people a positive, enthusiastic, generous, and decent feeling. It is recommended to read more books on business etiquette.

Fourth, make-up and dress should be very common, but business clerks are particularly important in this regard, because their clothing needs to be determined according to the specific environment, light and strong makeup need to consider many specific factors, business clerks need to review the situation Show yourself decently and harmoniously.

In general, there are still many issues that business clerks need to pay attention to in their work, and they are also very flexible. This requires long-term work to discover and exercise. The above are just a few necessary considerations. If you are already a business clerk, then We fully believe that you are an excellent clerk and you will learn more in your work!