What is the quality management system?
Quality management system is processes that the company undertakes to produce goods and services that have acceptable quality. These systems are often cross -organizing, which means that some parts of different departments will work as a whole to supervise the whole process. This wide range is generally due to the scope involved in most quality controls. Everything from the supply of raw materials to the machinery used to produce goods to the packaging forms segments of the final quality of the product.
Quality Management is a real concept of the 20th century. In the past, one person or small group would create a finished product from start to finish. Since buyers often knew that product producers, poor quality objects were generally not sold. With the take -off of industrialized production, especially including interchangeable parts and assembly lines, quality has become a problem. When a large group of people and machines creates an advantage, the final product is a cumulative effort of all their differentCooking places. If one person does not work well or uses a non -standard piece, the final good will be of poor quality.
Originally, the quality management system revolved around finished products and nothing else. At this time, the goods were checked to ensure that there were no apparent defects or problems in construction, and that was about it. Problems that arose after the purchase of goods were often attributed to the user rather than the product itself. While this thinking persisted for several years, more demanding consumers and increased competition gradually disrupted this concept.
The first main change in quality control system revolves around the long -term viability of the product. These ideas have essentially stated that the product must continue to work as expected for a period of time. If it failed and there was no evidence of abuse, the product was considered defective and the manufacturer was to blame. This thought was a fingertipsThe ourselves of modern guarantees common in most products today.
The second main innovation in the quality management system related to the quality of services. Originally, these concepts apply only to goods and have nothing to do with interaction with customers. As the quality management system ripened, he began to apply to marketing and direct interaction with customers, for example through technical support and sales. In these forms, the quality management system revolves around the workforce, which provides the basic level of competencies, politeness and truthfulness in interacting with customers.