What is an automated secretary?

Automated Secretary is a device that directs calls in the office. These devices are often used by small businesses as a way of providing a basic filter between the office and undesirable phone calls such as telemarketers or incorrect numbers. Larger businesses will often have a secretary in real life to perform this function, so the automated secretary is released. This term is often used synonymously with a virtual secretary, but both are in fact very different. A virtual secretary is a real person, simply not the one present in the company itself. When a known and approved number calls a line, the secretary allows you to call directly to the phone. If the call of an unapproved, unknown or limited number, the automated secretary captures him.

In general, capturing this type means that the automated system corresponds to calls and requests basic information from the caller. After obtaining answers to his questions the device calls the connected phone and hand overThis information to the receiver - which then has the opportunity to speak. If the number is known as the wrong or the receiver denies the call, the call will be directed instead to the voicemail or simply disconnected.

A common mistake is to assume that a virtual and automated secretary are the same. A virtual secretary is an independent supplier who acts as a secretary from a remote location. These workers will usually have a home office and perform joint secretary work, often for several different companies. Normal tasks include answering the phone, transcript of recorded letters or manifestations and ensuring travel.

Although both types of secretaries are very different, they have a similar overall methodology. The removal is able to run with much lower direction. This allows the company to operate at a level where it could have failed within the traditional system. In addition, the use of automated TELEFO functionsNu virtual secretary often allows the company to look bigger and better organized.

In the case of a virtual secretary, outsourcing provides other benefits. One worker can work for a number of companies at the same time than being forced to be part -time work. In addition, work from home allows people with young children, disabilities or unpredictable plans to continue working for work.