What is an Offshore Call Center?

Offshore call center is a service application for international offshore business. It refers to the establishment of a call center platform in China and mainly provides hotline consulting services for overseas users. Offshoring mainly refers to the outsourcing of production and services by multinational companies to developing countries. Compared with foreign direct investment, offshore outsourcing has more functions such as reducing costs, strengthening core capabilities, and expanding economic scale. The company regards offshore outsourcing as an important strategic option for internationalization. China began to develop call centers in 1998. In recent years, the call center market has been expanding. As of 2009, there have been more than 1,200 domestic call center companies.

Offshore call center

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Offshore call center is international

1,

Offshore call centers offer a wide range of services that can be customized to meet special requirements, including:

1. Telephone support service

Customer service

3. Execution of pre-sale, after-sale and order processing

4. Technical services

5. Credit management services

6. Verification services

7.Telemarketing services

8. Email support service

9. Chat support service

10. Unexpected situation recovery service

In order to encourage the accelerated development of the service outsourcing industry, the central government has frequently issued supportive policies recently. In order to accelerate the development of the call center industry, the Ministry of Industry and Information Technology has cancelled the foreign investment share limit of offshore call centers with the approval of the State Council. The State Council General Office's letter on the "Notice on Agreeing to Simplify the Examination and Approval Procedures for Pilot Business of Offshore Call Centers with Foreign Investment Operation" issued by the Ministry of Industry and Information Technology and the Ministry of Commerce:

I. The State Council agrees to simplify the examination and approval procedures for foreign-funded offshore call center business trials, devolving the current ministerial approval authority to the provinces and municipalities where the service outsourcing demonstration cities are located, and at the same time, the two departments formerly the Ministry of Industry and Information Technology, the Ministry of Commerce and the provinces and municipalities The two-level three-stage approval process has been simplified to the provincial and municipal one-stage two-stage approval process. The specific procedures are as follows: The main investor who applies for setting up a pilot project for offshore investment center operations of a foreign-invested telecommunications company in a service outsourcing demonstration city directly submits an application to the communications administration of the province and municipality where the model city is located and submits materials in accordance with relevant laws and regulations. Provincial and municipal governments communications administrations have issued pilot approvals for operating offshore call center services after approval and reported them to the Ministry of Industry and Information Technology for the record. The main investor of the enterprise shall, with the approval of the Communications Administration of the province or municipality directly under the Central Government, go through the relevant formalities of applying for establishment of a foreign-invested enterprise to the model city's commercial administration department, and obtain the "foreign-invested enterprise approval certificate". The competent department of commerce of the demonstration city shall file a record with the Ministry of Commerce and the competent department of commerce at the provincial level.

2. Agree to simplify the approval process of the head office. The specific procedures are as follows: For an enterprise to conduct offshore call center business in multiple demonstration cities in the form of a head office, the head office shall handle the communication administration and commerce department of the province, municipality where it is registered, and each branch company does not After applying for the application separately, after the enterprise obtains the approval for the pilot operation and the "Foreign Investment Enterprise Approval Certificate", each branch company shall file a record with the Communications Administration of the province or municipality where it is located before conducting business.