What is Back Office support?

Back Office support refers to a part of a company that is responsible for the operation of a business rather than in fact with customers or for profit. This is an old term concerning a time when it was common to have a demonstration room and a sales area in front of trade and accounting, production and administrative areas in the back. Over time, this common design has been replaced for all except very small companies, but this term remained behind. Back Office support is the opposite of working on Front Office, which concerns a more direct part of the company concerning the company. In general, if part of the company is dealing directly with customers, it is in the front office and is at the back, if not. In some businesses the definition is slightly different; Parts of the company that actually earns money is in the front office and parts that are not supporting the Office. Lunchfines are valid and come from various business strategies used in the first days of business development.

A different definition causes several areas in the gray zone. For example, according to both definitions, the Front Office sales department is; However, any support after sale is more difficult to determine. As part of a customer -based model, it would be a front office because the company still directly interacts with clients. On the other hand, it is part of the back office in the money model, because working after sale is rarely done for profit.

Regardless of the definition used to support Back Office, several departments are almost always part of the system. Accounting is practically always a back office in every business, but in an accounting company. Part of the company that pays accounts, wages and suppliers, as well as the processing of the budget and the allocation of money does not work or make money directly.

In the same spirit, the information technology (IT) is almost always a back office. This part of the company keeps network, computers and software for the company. This means that IT department wouldElmi rarely earned money or negotiated directly with customers.

According to a profit -based model is one of the biggest points of direct profit. Although part of the company allows other areas to make money, it is still a back office. For example, if the accounting department finds a way to increase efficiency and reduce the direction of the company's production arm, it still has not earned any money. Changes created by new design can increase profits, but these profits would come from another department.