What is customer wear?

There are many terms used to describe the loss of customers to which it may occur as a result of a wide range of factors. One of the most commonly used terms is customers wear, also called turnover or customer. Although businesses often spend a lot of time to work to acquire new customers, it is also essential to maintain current customers. If the company cannot maintain a significant percentage of its customers, it is unlikely to enjoy a lasting success. For this reason, customer wear rates are usually very important.

There are many factors that can affect customer wear. One of the most common is dissatisfaction with trade. For example, customers can stop shopping from the company because they feel underestimated by the company owner or because of poor customer service. Sometimes they leave the company because the product or service no longer meets their needs. For example, if a company sells only small clothing and the customer eventually comes to a larger size, canCustomer move to a company that is able to serve its needs.

Sometimes customers wear due to customer service problems. For example, if the company has a gross representative, customers can stop sponsoring simply because they do not want to handle them badly. In some cases, however, the pleasant representatives of customer service can also cause a high level of wear of customers. For example, customers can leave the company because representatives seem confused, poorly informed or not interested. In addition, customers could leave the company because its representatives cannot observe the actions needed to complete the sale or provide acceptable services.

The company can also lose customers because of competition. For example, the customer can receive high -quality products and services from the company, but the See decides for an attractive offer of another company.This can happen when it is a lower price or when a new company makes a purchase for the buyer more comfortable. For example, if the company A and B sells the same product, but B -company offers financing, customers can mind from Company A to Company B because of their convenient payment options.

companies often spend a lot of time focusing on attracting new customers and clients. Although this is an important goal, business experts agree that it is a mistake for the company to focus too much on attraction and too little to maintain them. Effective strategies to maintain customers are the key to the success of any business.