What Is Program Management?

The definition of "procedure" is stipulated in the procedure 3.4.5 of the national standard "Quality Management System Foundation and Terminology" GB / T19000-2008 / ISO9000: 2005.

[chéng xù]

National Standard of the People's Republic of China

The first thing that is emphasized in any unit is the procedure, because the management community has a famous saying: details determine success or failure. Procedures are the best tool for refining details. Therefore, all our work now emphasizes procedures everywhere. Because of the standardized procedures, it is now much easier for us, ordinary people, to go to government offices to do business. At least, we know which department to look for, and how long it should take. The government's open procedures also narrowed the relationship with the people. OK, this is a very good thing. It seems to be to prove that everything is divided into two. While praising the program, we also see the cold side of the program. Nanning saw the heroic heroine Bao Guangshe bleed the last drop of blood in the hospital's cruel procedure. The duty staff at the highway toll station resolutely refused to release the ambulance because the ambulance could not pay the toll of ten yuan, and finally made the urgently needed patients Examples of loss of life, and so on, outline the original form of the process that we emphasize or regard as a sacred rule.

Procedure is a kind of management method. It is a tool that can play a coordinated and efficient role. In our socialist construction or modernization, we should pay full attention to its role, and we must continuously rectify our work from disorder. To order.

However, when we focus only on form and not on substance, some things go to the opposite side of it. Procedure is not a panacea for all diseases. When it goes to the opposite side, it is the best shield to evade the bureaucrats and those who regard the interests of the hard-working public as if they were not seen. Because the more rigorous and complete the procedure, the more time it takes to execute it step by step. When time is wasted, other losses caused by it should not be borne by the person who performed the procedure. ^[1]