What is the quality of features?
High -quality functions, also known as QFD, are a method of product development in which consumers provide instructions and inputs to engineers and manufacturers regarding the design and production process of a particular product from its concept to its final production. In principle, it combines customer needs with design, engineering, development and production features of the product. The theory is that if customers have vote in every step of product production, the final product will satisfy the customer's needs and bring more income. In addition, the quality of features can increase production efficiency, as many problems can be solved before final production.
Japanese scientists Yoju akao and Dr. The Shinger Mizuno conceptualized and developed a quality deployment of functions in 1966. In 1979, a research group for quality control specializing in the method of quality functions was created in Japan. Since then, it has become increasingly popular in many areas of the world.
One of the theories for the deployment of quality is thatIt provides quality control for the development process. In order to be a method of work, designers and engineers must understand what the customer wants and what is considered to be a value from the customer's point of view. For example, what the engineer wants in the product and what he thinks that the engineer provides the value of the product may vary than the general consumer wants and evaluate.
Many companies consider the quality of features to be an important plan for planning. If used correctly, it can identify key areas where engineers and manufacturers should focus their technical skills. It believes that the development method can help develop a better product that aligno the consumer's wishes.
Sometimes a company using high -quality features will listen to the spoken needs of customers. Other times, he will listen to unsaid requirements. To determine the needs and wishes of the consumer canAlso, an analysis of previous consumers' purchases or identifiable gaps on the market.
Function quality can be used for tangible items and intangible products. The unaccushed products that use this method include services, software products, government initiatives, environmental programs and health care plans. When used for services, it identifies competing strategy. It can also document competitive tactics. The aim is to set a new standard for services and other intangible products that focus on consumer satisfaction.