What is the best way to avoid confrontation at work?

The amount of confrontation you face in the workplace will be more than likely to depend on the work you do. If you work in departments such as customer relationships or complaints, you can deal with confrontation every day. Confrontational situations can also occur with work colleagues and can turn the working environment into a stressful place. There are several techniques that can help either detect or avoid confrontation.

If you work with the public every day, there are many ways to avoid confrontation. Whether you speak face to face or by phone, always try to sound author and confidently. This will make the person you are talking to, realize that you are serious about the situation. It also let them know that you are in charge of the situation and you can deal with this problem. Using this simple technique you will sound both sympathetic and empathetic to a person's problems. It's like you say that you know what a person is going through and that we are all human. ESP means Empathy, Sympathy and Priority . Understanding, agreement and elaboration of a way to deal with the problem should help to avoid confrontation.

There are ways to predict whether one becomes hostile or angry. They usually take the form of physical stimuli. Take a look at certain body movements such as rubbing the back of the neck, fidgeting, blazing nostrils or fast breathing. These are all signs that one gets angry and frustrates the situation they deal with. The use of the ESP method should immediately calm the person and avoid confrontation.

Workplace Confrontation among colleagues is a slightly different matter. It can be a clash of personality, in which case it is best to have minimal contact with the colleague. However, most personality clashes can be repaired simply by getting to know each other better. Many workplaces use team building days to strengthen the bonds of the MeZi colleagues and helped prevent confrontation.

There will be times at any workplace when there is no way to avoid confrontation. Sometimes it is necessary to confront the ongoing dispute. Confrontation should not always be considered a bad thing, because it can result in a friendly agreement.

If the daily routine of work is disturbed by some behavior, maybe the matter will have to be further. If the situation has accepted bullying or violent nature, a supervisor or an immediate supervisor should be informed. Stress in the workplace is one of the greatest reasons for absence. Management would have a number of rules to help employees avoid confrontation and conflict.