What Is the Best Way to Handle a Consumer Dispute?

Opinion of the Supreme People's Court on Several Issues in Implementing the General Principles of the Civil Law of the People's Republic of China (Trial) (January 26, 1988)

Settlement of consumer disputes

Author: China Legal Publishing House compiled

Publisher:

In order to meet the needs of consumers to protect their legitimate rights and interests and the operators to operate according to law, China Legal Publishing House organized relevant state agencies, experts and scholars, and comrades engaged in legal practice, and compiled a series of "Law Manuals for the Protection of Common Consumer Rights and Interests" The book is one of them. This book compiles relevant laws, administrative regulations, judicial interpretations, departmental regulations, and relevant normative documents in accordance with the consumer disputes that often occur in real life, so that consumers understand what their rights and obligations are and how Protect your legal rights.

A basic rule

Consumer Protection Law of the People's Republic of China (October 31, 1993)

Contract Law of the People's Republic of China (Excerpt) (March 15, 1999)

General Principles of the Civil Law of the People's Republic of China (April 12, 1986)

Specific regulations

Notice of the Department of Consumer Rights Protection of the State Administration for Industry and Commerce on Relevant Issues Concerning the Investigation, Prosecution and Co-organization of Major Cases of Major Cases of Infringement on Consumers' Legal Rights (August 12, 1999)

Opinions on Further Regulating the "12315" Consumer Complaint and Report Work of the Industry and Commerce Administration (October 23, 2000)

Interim Measures for the Administration of Industry and Commerce to Receive Consumer Complaints (December 3, 1998)

Reply of the State Administration for Industry and Commerce on Whether the Administration for Industry and Commerce Can Make a Compensation Decision to Consumers' Appeal (July 16, 1997)

Measures for the Implementation of Handling Consumer Complaints by the Administration for Industry and Commerce (March 15, 1997)

Reply of the State Administration for Industry and Commerce on the Issue of Qualitative Penalties for Telecom Departments' Forcible Collection of Prepaid Call Charges and Call Charge Mortgages from Users (October 26, 1999)

Reply of the State Administration for Industry and Commerce on the Qualitative Punishment of Mobile Communications Companies for Charging Mobile Phones' Networks and Collecting Numbers for Checking and Assigning Mobile Phones (July 10, 2000)

Reply of the State Administration for Industry and Commerce on the Qualitative Treatment of Mobile Communication Companies' Calling Display Charges from Users (August 28, 2000)

Reply of the State Administration for Industry and Commerce on the Administration for Industry and Commerce's Administration to Investigate and Restrict the Competition Restricting Act of Postal Enterprises forcing Others to Accept Their Postal Savings Services in Accordance with the "Anti-Unfair Competition Law"

Reply of the State Administration for Industry and Commerce on the Qualitative Treatment of Compulsory Trading Conducted by Cable TV Station (December 30, 1997)

Reply of the State Administration for Industry and Commerce on the Qualitative Treatment of Power Companies' Forced Users to Accept Their Unreasonable Conditions (July 6, 2000)

Reply of the State Administration for Industry and Commerce on the Qualitative Treatment of Salt Companies' Mandatory Purchase of Iodized Salt When Selling Iodized Salt-Free (September 13, 2000)

Provisional Regulations on Administrative Punishment Procedures of Industrial and Commercial Administrative Organs (December 1, 2000)

Penalties for Consumer Fraud (March 15, 1996)

Measures for the Implementation of Administrative Review of Quality and Technical Supervision (April 24, 2000)

Provisional Rules on Hearings in Administrative Punishment Cases of the Industrial and Commercial Administrative Organs (October 17, 1996)

Measures for the Implementation of Administrative Compensation by the Industrial and Commercial Administrative Organs (August 1, 1995)

Provisions on Commodity Inspection for Consumer Disputes (March 10, 2000)

Administrative Measures on Product Quality Arbitration Inspection and Product Quality Appraisal (April 1, 1999)

Product Quality Appeal Handling Measures (March 12, 1998)

Regulations on Penalties for Commodity Volume Measurement Illegal Activities (March 12, 1999)

China Consumers Association Rules for Accepting Consumer Complaints (December 1, 1995)

China Consumers Association Accepts Agricultural Products Quality Complaint Rules (November 30, 2001)

Interim Measures for Handling Complaints of Telecom Users (January 11, 2001)

Interim Provisions on Handling Complaints of Construction Project Quality (April 2, 1997)

Civil Procedure Law of the People's Republic of China (Excerpt) (April 9, 1991)

Opinion of the Supreme People's Court on Several Issues concerning the Application of the Civil Procedure Law of the People's Republic of China (Excerpt) (July 14, 1992)

Law of the People's Republic of China on Administrative Punishment (March 17, 1996)

Arbitration Law of the People's Republic of China (August 31, 1994)