What is the relationship between business ethics and customer relationships?

The relationship between business ethics and relationships with customers is the way in which different businesses apply the principles of ethics in their interaction with customers. Commercial ethics and relationships with customers may therefore apply to the way the company passes its products and services to customers and the way it deals with customer complaints. It also deals with the way the companies deal with ethical considerations concerning the health and good living conditions of their customers.

An example of a relationship between business ethics and customer relationships is a situation where the company falsely represents its products or services to its customers. A company that specializes in bakery products can advertise that its muffins contain blueberries without knowing that blueberries in muffin are synthetically created to simulate real fruit. This type of unethical consideration in dealing with customers also applies to the manufacturer of orange juice that advertise their orange juice as "fresh" without the consecrationTlili that the juice was extracted from orange and preserved under special conditions for almost a year. As a result, oranges could have been compressed when they were still fresh, but the juice storage process makes their demands on the freshness of highly unethical. This is especially true when customers buy a product and believe that oranges have been compressed this week or month.

Another example of the connection between business ethics and customer relationships can be seen in the way the company heals any consumer complaint. The customer may notice a wet place on the floor and tell employees of this condition and expect the complaint to be investigated. If the store does nothing and the customer slips and falls on the WET site, this could lead to the opening of the injured customer.

The problem of dishonesty towards customers in an effort to make as much money as possible is one of the more common UVD factorsAhu between business ethics and customer relationship. For example, in the United States, every year, after thanksgiving, the day is known as Black Friday, when shops compete for reducing prices of goods and services. On that day, there could be a television that would normally sell $ 1,200 (USD) for $ 500. Different manufacturers and traders cannot tell their customers that such items have been specially made for this particular period and that they are lower than the expensive ones, even if they look the same on the outside.