How Do I Become a Call Center Manager?

The call center has a large number of staff and a high turnover rate, and training has always been a top priority. The most troublesome problems for call center operators and trainers are the following:
1. Facing such a complicated staff, is the training content set uniformly or by category?
2. There are many training subjects, how to classify them, how to design and allocate training time for various courses?
3. How to choose training instructors? How to evaluate the effectiveness of the instructor training 4. How should the overall training process be controlled?
There are already many books on call center training on the market, most of which are quick manuals for training on a certain skill, such as "* minutes to impress customers", "talking script design methods", etc. These books can solve a small part of the difficulty in training. The quick skills may have some effects in the short term, but after a period of time, everything will return to its original state. The problem).
The "Design Case for Call Center Training and Operation System" was jointly created by call center executives and sales champions with more than ten years of training experience in the industry! Comprehensively guide the construction of the call center training and operation system, and solve the fundamental problems that cannot be solved by various quick manuals.