How Do I Become a Call Center Supervisor?
How to be a good customer service supervisor is a book published by Machinery Industry Press in 2013. The author is the chief editor of Huatong Consulting.
How to be a good customer service supervisor
Right!
- How to be a good customer service supervisor is a book published by Machinery Industry Press in 2013. The author is the chief editor of Huatong Consulting.
- Pinyin title
- zen yang dang hao ke fu zhu guan
- Other titles
- Side title
- ISBN
- 978-7-111-40379-1
- Responsible Person
- Chief Editor of Huatong Consulting
- publisher
- Machinery Industry Press
- publisher place
- Beijing
- date of publish
- 2013
- Chinese picture classification number
- F274
- Notes
- Summary
- This book comprehensively describes "how to be a good customer service" from the aspects of customer service team building, customer information management, key customer service management, after-sales service management, customer complaint management, customer relationship management, customer performance management, call center management, and customer service product management. Supervisor ", clearly what to do, how to do, and how well. For each aspect, it not only summarizes the content, difficulties, standards and requirements of management, but also gives specific working methods and assessment methods, in order to help customer service executives truly achieve efficient management.
- Collection Catalog
- 2013 \ F274 \ 72
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