What are the different tasks of the 911 operator?

Operator 911 can be known for several different titles, including public service dispatcher; 911 Call Taker; or the police, the fire and the emergency dispatcher. The primary task carried out at 911 jobs is to accept emergency calls and direct the nearest emergency staff to the scene. During one -day work, the 911 or dispatcher may provide calls from the public and enter details of the emergency situation in the computer system or manually. The 911 operator can decide how serious the call is and who would best handle the emergency situation. The dispatcher can also provide some emergency medical advice if certified in emergency medical training. Good services to customers and communication are necessary to accurately assess the nature and priority of emergencies and clearly communicate with the person at the end of the telephone line and the nearest emergency personnel. Great skill for all jobs 911 is quiet under pressure.

Usually a secondary school or equivalence is needed to be an operator of 911. In some areas, further certification in the area of ​​the emergency dispatcher or other related computer -supported dispatching certifications are required. Many regions and locations hiring 911 operators can also apply for potential dispatchers to pass preliminary tests or complete the training in crisis management. Employers can also provide this training after the employee is hired.

The most common method of training employees for 911 jobs is actually at work. The coach will have a new 911 operator with him on incoming calls, so the new Employee can learn the communication and computer system ropes, as well as how best to handle emergency calls, how they happen. After a period of training, which may be up to several months, the Operator 911 should be ready to handle calls on your own and evaluate and direct the extraordinary UDAvailable to the nearest police, fire brigade or emergency technicians.