What Does a Customer Service Cashier Do?

Cashier (English name: Cashier) refers to employees who check out their customers at supermarkets, shopping malls, hotels, hotels and other business establishments. Cashier job requirements: be honest, have a strong sense of responsibility, be proficient in using office software and cash register-related equipment; have strong learning and communication skills; and use a cash register to assist work.

Cashier

I. Responsibility System for Cashier Posts

1. Cashiers should make preparations for business before going to work. Prepare zero banknotes so that you can find the number; check the cash register, calculator, banknote detector and other equipment used, and do a good job of cleaning and maintenance.

2. Accurately print all receipts and invoices; promptly and quickly receive customer spending; fast, accurate, good, and missed receipts in collections; carefully verify the authenticity of various banknotes; receive Self-compensation for counterfeit banknotes.

3. The daily income and cash must effectively implement the "long payment and short compensation" provisions, and no long compensation can be made. If there is a long or short payment, it must be truthfully reported to the superior, and the long payment shall be deposited into the company account according to the company's financial regulations.

4. Foreign currency shall be collected according to the company's foreign exchange rate, and foreign currency shall not be arbitrage or self-converted.

5. The cash and bills of daily income must be consistent with the documents. Carefully fill in the business statements. The handwriting is clear and must not be altered. After checking with the collection menu, card slips, and signing documents, the auditors will review the reconciliations and transfer them to the accounting for receipt. Cash, credit card bills, etc. shall be paid to the cashier, and business receipts shall be submitted to the auditor and signed. Guests need to make a note of the invoice for the supervisor-level signature to be valid.

6. The instant cash receipt of the reserve working capital must be checked every day. If any person keeps the lost self-compensation for safekeeping, they must not use the white bar to privately misappropriate.

7. Cash from all operating income is not allowed. Without the approval of the general manager (must sign in writing, and can be re-signed after the general manager agrees by phone), no department or any individual can be lent in cash from operating income.

8. When paying by credit card, you must follow the bank training rules and procedures.

9. Each cashier checks whether the business income slip, number of cards, cash signing and credit card settlement, etc. are consistent after the business is completed on the shift. At the same time, the business statement is made based on the day's ticket, payment and bill and submitted to the financial department for review. Later, you can get off work.

1. Cash settlement: Cash usually has Renminbi, Hong Kong dollars, US dollars and other foreign currencies available for exchange that are issued by banks. Foreign currency consumption must be charged according to the foreign currency type specified by the restaurant. Special circumstances must be explained to the guests and reported to the floor manager on duty.

2. Credit card settlement: Identify the types and limits of credit cards accepted by the restaurant. For example, UnionPay cards issued by domestic banks, etc., all guests who use credit cards for consumption settlement must sign and confirm on the credit card documents.

3. Use credit card settlement procedures:

a) Check whether the credit card is accepted and whether there are doubts on both sides of the card (

I. Learn at the cash register

A cashier foreman and a cashier are high to win the support of colleagues and to be able to bring and take care of the people below. I have been working as a cashier for three years and have achieved certain results. Always be the first to be familiar with computer operation technology and always be an example for the following comrades

Second, employee management and work

The foreman is not big, but I also trust a bunch of people to make me take this heavy responsibility. In work, I always ask them who violates the discipline and never tolerate them. I can be stricter than the law and have bold management in my life. I often hear supervisors complaining about being busy at work, always busy and unfinished, always working overtime, always endlessly scolding, noisy, etc. Many complaints talk about how to lead a foreman.

(1) Professional ability

Foreman, your professional knowledge and professional ability. You can improve your management position. The professional ability of the grass-roots supervisor will gradually increase. You need to be able to direct your subordinates 'practical work. You can represent your subordinates' practical work.

1 from the book

2 From work to work, you need to learn from your supervisor, your colleagues, and your subordinates.

(2) Management ability

As for the foreman and professional ability, the more professional you are, the less professional you need to be. The higher your management ability is, the higher your management ability is. A comprehensive ability requires your command ability and your decision ability. Requires your communication skills. You need your professional skills. You also need your work assignment skills. Management skills come from books but more from practice. Your management skills need to reflect on your daily work. Use your head to review your work and summarize your work.

(3) Communication skills

The so-called communication refers to unblocking each other's opinions. Communication includes two inter-communications. Internal communication (including your subordinates, your colleagues and you). The company as a whole, and a member of the whole company will communicate with it. Solve the problem and solve the problem. The company's interests and interests obey the company's interests. Communication within the company also requires the subordinates to work. The subordinates 'thoughts and even the subordinates' daily life problems. You need to go to assist and vice versa.

(4) Cultivate subordinate ability

No matter how old you are, you must keep in mind that you have to use the team strength to solve the problem. The supervisor is unwilling to leave the matter to the subordinate to do the reason. Then you need to check that it s better to do it faster but the key issues continue to develop. You will always be busy and the subordinates will always do those things. You can do what the subordinates can do. Can the church subordinates. And all the subordinates work, the strong and weak sheep can easily defeat the lion with a group of lions. The supervisor's responsibility is to train the subordinates into a lion without the need to become a lion.

(5) Work judgment ability

The so-called work ability of individuals thinks that the work judgment ability is essential for all workers.

Often cultivate people's judgment ability to be straight-hearted or have moral quality. This work is based on the judgment of the world. Right or wrong can have judgment to clearly discern the work that you are not engaged in. No matter what the big or small things are, how to do it. Clear judgment or decisive work judgment ability

(6) Learning ability

Today's society is a learning society. Today's enterprises are also learning enterprises. Each person is also a learning subject. There are two types of study: one book study and one practical study. The two should alternate. Only by constantly learning can we progress faster to keep up and catch up with social development and enter society. It is necessary to study completely, and regard learning as a habit and a normal state of life.

(7) Professional ethics

Li, a female cashier at a good neighbor convenience store chain, illegally embezzled more than 317,000 yuan in the company's business because of her position. Chaoyang Court sentenced Li to 5 years and 6 months in prison for embezzlement.

1. Each cashier needs to perform the transfer according to the hotel management requirements. Assignment items include: print a cashier

Work shift summary table, count all the money (cash, credit card, posted account, prepayment, reserve), put it into the coin box according to the regulations,

Go through the shift procedure with the next shift and fill in the shift record.

2. Each shift needs to hand over all the original bills recorded in the shift to the next shift. The original bills include:

Gold list, miscellaneous list, deduction adjustment list. All bills are submitted by the night cashier to the daily auditor of the Finance Department.

3. All deductible items (negative account items), such as: room rate adjustment, miscellaneous adjustment, and telephone fee adjustment must be filled in manual notes,

Indicate the relevant operating reasons, and sign and confirm with the relevant person in charge. When entering in the computer, you need to explain in the remarks column.

Fourth, can not be transferred at will. All transfer operations must be performed according to the hotel management process, such as paying for other guests.

It is particularly important to note that the deducted account cannot be transferred to other guest rooms by transfer. Once found, it is handled as cheating.

5. All miscellaneous cash income other than the advance payment must be stamped with a cash stamp on the corresponding miscellaneous slip and signed by the relevant personnel for confirmation.

6. The customer's departure statement must be signed and confirmed by the guest. After printing the bill, the customer must go through the check-out formalities in the computer immediately.

After guests leave the store, they cannot be recovered, added to the account, written off, or carried out other accounting operations without normal reasons.

7. The cashiers in the first and second shifts must print a shift report before and after the night trial.

8. If the guest who left the shop did not sign the bill, or if the guest made a short check-out and returned to the hotel,

Can be used for temporary processing. Temporary leave guests will be accounted for at the end of the month.

1. The cash register should be cleaned before starting the cash register. It is forbidden to use a damp cloth to clean the cash register.

2. Except for receiving silver machines, printers, and scanning platforms on the power strip, it is prohibited to connect other electrical equipment

3. It is strictly prohibited to place water cups and other sundries near the power supply and cash register.

4. Power-on sequence: power plug-display-host

5. Check if the cash register system can connect to the server after the machine is turned on. Download the information for the first time every day

6. After opening the cash register system, first check the station number and date, and check whether the equipment (card reader / scanner / platform / printer / cash box, etc.) is normal.

7. Turn off the power of the printer before replacing the small ticket paper. Do not bump the print head with your hand or other sharp objects. Do not handle the printer by yourself

8. Be careful when changing the ribbon of the printer (two columns have been broken)

9. Download product information every morning to prevent network disconnection when problems occur