What is the guest agent doing?

The guest service agent is working in the hotel industry to process hotel reservations, cancellations and changes that customers demand. He or she also processes customer accounts and serves as a receptionist for hotel guests. In principle, an agent for the guest service agent is the first contact that the customer makes with the hotel staff and the last person who was seen when logging out. This employee ensures that customers' needs are satisfied during their stay to encourage repeated visits.

Usually a visiting service agent processes the switchboard and responds to incoming calls from customers who want to book a room or get real estate information. The agent can also transfer incoming calls to registered guests along with manipulation with messages, mail or guest faxes. Ensures that guests receive these messages or packages in time.

Agents usually process calls from hotel rooms that pass through the switchboard. This might include call transferfor room service, answering questions about the surrounding area or dealing with requests for cleaning or laundry. Sometimes the guest may need help with access to Internet services from the room or ask for awakening through a visiting service agent.

The hotel staff also solves the complaints of guests during their stay. If the problem concerns cleanliness, the agent sends the cleaning staff to the room. Problems sometimes occur with plumbing or electrical accessories that are processed through the guest service agent. He could offer telephone help if the guest has difficulty with a TV set or other room equipment.

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part of the service agent includes total customers' accounts when it logs off. The agent talubs the room rate and any phone or room service fees added during your stay. Collects payment from a guest and keeps the drawer HOtovosti, which is usually reconciled to aft work shift. If there is a dispute over fees, the guest service agent is trying to solve the customer satisfaction problem. The agent may also take responsibility for preparing banking deposits and other reports.

duties such as receptionists may include the organization of transport for guests while staying at the hotel or providing information about shopping or attractions in the region. The guest service agent could make reservations in restaurants or entertainment points. If guests have special needs, such as limited food, the agent could arrange agreements with hotel restaurants to meet these needs. This employee basically solves any request of hotel guests.