What Does a Hotel Director Do?

Hotel Management (Hotel Management) is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply all over the world. In recent years, in the international talent market, hotel management talent has been in short supply. With the successful hosting of the 2008 Beijing Olympic Games, as well as the 2010 Shanghai World Expo and more and more large-scale international events being held in China, China s demand for tourism and hotel management professionals is also increasing.

Hotel Management

(Industry name)

There are already 17 international hotel management groups in the world investing or managing high-star hotels in Shanghai. The hotel industry is constantly expanding and the demand for talents is increasing. Every year, thousands of international hotel management talents are needed. Management talents have also become domestic

With the continuous recovery and rapid development of the global economy, the hotel industry's development speed and employment rate in the world and China will far exceed the traditional industries.

Many famous universities in the world are open

Integrate thinking: Integrate marketing, public in service

Introduction to Hotel Management, Modern Hotel Management, Hotel Psychology, Introduction to Tourism, Front Office Room Service and Management, Catering Services and Management, Food and Drinks, Hotel English, Modern Hotel Marketing, Hotel Financial Management, Conference Services and Management, Recreation Services And management.

The quality of a qualified hotel manager can include three aspects: basic quality, professional technical quality and management quality.

Managers must have a healthy body and good professional ethics; have good psychological qualities, and the hotel industry is a profession with long working hours and high work pressure. Without good setback ability and adaptability, it is difficult to be in this industry. There are great things in it, and it is even more impossible to become an excellent management cadre. Managers also need to have a broad mind, an open mind, tenacity and willpower, and personal self-control.

Professional technical quality. As a manager of a department, you should be very familiar with the expertise and workflow of your department. If a cadre in the front office is unfamiliar with the operation of the front desk and has not managed a guest room, it is very difficult to manage the department well.

(3) Management quality. Must be familiar with the five major elements of management: planning, organization, coordination, control and incentives, business management knowledge such as quality management, financial management, human resources management, and hotel knowledge. Proficiency in planning, organization, leadership, motivation, communication, innovation, crisis management, teamwork and other skills in company management.

To become a qualified management cadre, I think it is necessary to carry out uninterrupted cultivation from the following points:

"First-line waiter combat service skills"

table of Contents:

What is service

Share: Service exercise, what kind of employees do you belong to?

How to serve the four types of employees?

What kind of service consciousness should first-class employees have (Part One)

Case study: How to transition from doing and not to doing and how?

Share: 10 requirements for service awareness of a hotel employee

What kind of service consciousness should first-class employees have (Part 2)

Case study: Familiar with hotel products

Case study: Motivation of guests spending in restaurants

Fourth, analyze consumer behavior and grasp service skills

Situational Introduction: Identification and Response of Customer Consumption Types

Order eight steps

V. Six Ways to Order and Sales Timing in Order

Six, practical a la carte sales language skills

Thousands of internationalized hotel management talents are needed every year, but the reality is that the gap between supply and demand for senior management talents in the hotel industry has reached its highest value. The number of talents trained by formal education and training institutions is relatively small, and most of the domestic vocational education trains low-level service personnel, and the training of business management personnel is relatively inadequate. It is an urgent task to cultivate a team of senior hotel managers with an international strategic vision.

First, avoid random management. Hotel management depends on the system. The working procedures, standards, requirements of the hotel, as well as the responsibilities, tasks, goals, and behaviors of personnel at all levels are strictly regulated in the system. "What to do, how to do it, to what extent, and what punishment will be punished" is very clear to all hotel employees, managers only need to check the requirements according to the system, without having to dictate with subjective will, more We must not ignore the system and ask our subordinates "how to do it" arbitrarily based on subjective emotions and imagination. Otherwise, employees will be at a loss and the level of management will cause confusion due to the managers' own reasons.

Second, avoid blind management decisions. Insufficient investigation and analysis before decision-making, inaccurate information or subjective, one-sided, inexperienced and inadequate quality of managers may easily lead to decision-making errors.

Third, avoid short-term management behavior. Hotel management pays attention to sustainability. All work plans, programs, goals, and decisions must focus on the hotel's long-term interests and maintain the hotel's permanent vitality and market competitiveness.

Fourth, avoid leapfrog management. "One level is responsible for one level, and each person has only one boss." Leapfrog management will cause subordinates to be confused and the management order to be chaotic.

Fifth, avoid "nanny" management. The hotel implements hierarchical management and hierarchical responsibilities. Each level of staff has their own clear responsibilities requirements. Therefore, the first-level managers should encourage the lower-level managers to be loyal to their duties and perform their duties. Remember that you ca nt do everything by yourself.

Sixth, avoid management and adhere to the rules. Hotel operation procedures have their own rules, but their operation, sales and promotion must be flexible and innovative. Through frequent and attractive marketing activities of various forms, a new and warm consumption environment is created for guests, so as to achieve the best operating efficiency of the hotel.

Seven, avoid informal management. The hotel's service function involves almost every aspect of society, so it is known as "small society". Complex service functions require the hotel's management to be meticulous and meticulous.

Eight, avoid unfair competition. Hotel operations should strictly implement national policies, industry regulations, and abide by international practices and prevailing standards. Neither the industry can jointly raise prices, form a monopoly and encroach on consumer interests, nor can it ignore industry regulations, cut prices, and disrupt the market.

Nine, avoid single customers. The composition of hotel guests is one of the main indicators of hotel popularity and market vitality. Tourist hotels must try their best to promote the coverage of tourists in the market promotion, consider more targeted in the setting of service items and characteristic planning, so as to attract all-round, multi-level with good service, unique characteristics, the best reputation Consumers. Only in this way can we constantly respond to changes in the ever-changing market competition, and always maintain a strong vitality and optimal economic benefits.

X. Avoid trusting right and wrong. The hotel is a labor-intensive industry, with complicated posts, intensive staff, and many managers. Therefore, a good internal atmosphere must be established. Managers at all levels must lead by example, lead by example, unite subordinates, and treat others fairly.

Eleven, avoid "human feelings" and selfish desire. Human relationship and selfish desire are taboos of hotel management. The sign of strict hotel management is to integrate the system in all aspects of hotel operation. Everyone is equal before the system, and no one can override the system.

12. Avoid the lack of team spirit. The tourist hotel is a dynamic organism, and the young and energetic staff provides unparalleled living space for the competition of the enterprise. Therefore, hotel managers should fully take advantage of the age advantage of this team to strengthen the cohesion of the company, establish a good team spirit, stimulate the professionalism and joy of all employees, love the store as home, work hard, and make all employees make decisions around hotel operations Management and efficiency goals to fulfill their duties.