What is the Hotel Front Office Manager doing?
The front office manager of the hotel has many duties where he works. The task is to ensure that the front office, the place where the guests first come into contact with the hotel staff, run smoothly and efficiently. Its primary task is to supervise the Front Office and train employees working in this area of the hotel. The front office manager must also act as a means of communication between CEO and other employees. Finally, he is responsible for planning employees. It is in this part of the hotel that the guests will log off and log off. Most hotels also have reception services in the front office that help guests with a number of problems. Given that the leading office is an area of the hotel where guests form their first and last impressions from the hotel, the hotel front to make the office manager to work hard to create a pleasant guest experience to return.
one of the specific work dutyThe Front Office Hotel is to train employees working on the front office. These other hotel staff are receptionists, guests, night auditors, security officers and bells. Although the main guest agent can teach a new employee some of the technical aspects of the work, such as the front office manager of the hotel is responsible for teaching the skills necessary to provide excellent customer service. Together with employees' training, they must be available to resolve any disputes.
Front Office manager is a link between CEO and Front Office employees. It informs employees of Front Office about changes in hotel policy. This person also reports to the CEO on problems that move employees to the satisfaction of guests.
Hotel Front Office Manager will also arrange employee planning. This includes taking into account the requests of employees for holiday or specific days off. An experienced manager can usually aridCall the schedule that meets the requests of its employees, but the denial of the application is sometimes inevitable. Although the front office manager of the hotel creates its schedule along with the schedule of other Front Office employees, the meaning of work usually means that it is always called if there is any problem.