What does the National Account Manager do?

The National Account Manager is responsible for supervision of customer relationships with a large account, most of which do business on a national or international scale. Depending on the size and structure of the company for which it works, this professional may be part of the sale or project management teams. National account managers usually manage a very small number of accounts and can actually be devoted to a single client. Obligations often include receiving and processing new orders, ensuring that the projects are precisely completed, designing new products or services, helping in marketing efforts and client training as needed.

The size and structure of the company has a lot in common with the position of the National Account position. In large companies, these managers can keep whole account teams, including project managers, customer service and more. In smaller companies, the national account administrator may be responsible for implementing all these. Large companies canHave several national account managers, while small companies may need only one.

The actual placement of the manger office also depends on the company and the client. The National Account Manager, who works with a high -out output client, may have an office at the client's site rather than in his own company building, especially if the two entities are in different cities. The National Account Manager, which has more than one client in or near the city than its company, could operate outside the home office, as well as a manager who has clients in a wide geography. In other cases, the manager can work from the primary office of her company or from the satellite office.

Obligations for the National Account Head is very different from the company to the company. In most companies, the position is responsible for the future sale of TON clients or clients. This may includeAt reorders of existing products and responsibility for the sale of products and services that the client is currently not buying.

In some companies, however, sales obligations are dealt with by strict sales departments and the administrators of national accounts are part of a team for project management or accounts. In this case, the obligations generally revolve around the implementation of the products and services ordered by the client. This means monitoring the project timelines and ensuring that the invoices are correct, with the contractual terms and conditions to be met and the management of customer service functions. These types of account administrators can help customers develop marketing programs if they sell products, for example, or can help with end users training if the product is a computer program or other such system.