What Does a Patient Service Representative Do?

High-quality nursing services refer to patient-centered, strengthen basic nursing, comprehensively implement the nursing responsibility system, deepen the connotation of nursing profession, and improve the level of nursing services as a whole.

Quality Care Services

"Quality nursing service" refers to the patient-centered, strengthening basic nursing, comprehensively implementing the nursing responsibility system, deepening the connotation of nursing profession, and improving the level of nursing service as a whole. "Patient-centered" means thinking about the patient in terms of ideology and medical behavior, and putting patients in the first place in all activities; closely surrounding the needs of patients, improving service quality, controlling service costs, and formulating convenient measures, Simplify the workflow and provide patients with "high-quality, efficient, low-consumption, satisfaction, and assured" medical services. The connotation of quality nursing services mainly includes: to meet the basic needs of patients, to ensure the safety of patients, to maintain the patient's physical comfort, to help balance the patient's psychology, to obtain patient family and social coordination and support, and to use the quality of high-quality care To improve patient and society satisfaction.

Quality Nursing Services

1 Establish a good nurse-patient relationship, the nurse smiles, stands up to welcome the new patient, and leaves a good first impression on the patient and family.

2 Prepare the bed unit. Escorted to the bed, placed properly, and informed the doctor. Collection of admission weight and vital signs was completed.

3 Self-introduction and admission notice: Introduce the bed doctor and nurse, the head nurse of the ward to the patient or family, and introduce the ward environment, the use of call bells, the time of work and rest and related management regulations. Inform the assistant nurse to send the first pot of boiling water to the bed.

4 Understand the patient's main complaints, symptoms, self-care ability, and psychological status.

5 If you are admitted to the emergency department, prepare ECG monitors and oxygen inhalers as needed.

6 Encourage patients and their families to express their needs and concerns, build a trust relationship, and reduce the strangeness or loneliness of patients in hospital.

Quality Care Services

1 Use the wet sweep method to clean and organize the bed unit. Replace the bed unit, patient clothes and surgical gown if necessary.

2 Abdominal surgery in a semi-recumbent position (the nurse shakes the bed to an appropriate height). If necessary, assist the patient in washing, feeding, etc.

3 Check the fixation of each pipeline and the completion of treatment.

4 Morning communication: Ask about night sleep, pain, ventilation and other conditions, understand the recovery of intestinal function, and the patient's mobility.

Quality Care Services

1 Organize the bed unit and replace it if necessary. Organize, straighten various channels, health education. Provide oral care and defecation care before bedtime for patients who cannot take care of themselves.

2 For patients with postoperative pain, it should be noted that the surrounding environment is quiet and easy to fall asleep. The TV in the ward was turned off on time, and family members were required to leave the hospital.

3 Sick and critically ill rooms retain gallery lights for easy observation of patients

4 Close doors and windows appropriately, pay attention to temperature difference

Quality Care Services

1 Give dietary instructions according to your doctor's order and inform them about their diet.

2 Actively assist patients in cooking, enteral nutrition nurses do dietary guidance, allocation, hygiene, temperature, speed and other knowledge.

3 Observe the patient's response after eating according to the condition.

Quality Nursing Services

1 Take care of incontinence, change wet clothes in time, keep skin clean and dry

2 Patients with indwelling catheters perform bladder function exercises. Perineal care 2 times a day.

Quality Nursing Services

1 Select the appropriate lying position according to the condition. Guide and assist patients in bed activities and functional exercises of the limbs.

2 Turn over, pat back, assist in expectoration, and suction if necessary. Guide effective coughing.

3 Strengthen the inspection of patients at high risk of pressure ulcers, and take effective preventive measures in time when there is a pressure ulcer alert.

4 Strengthen safety measures to prevent falling or falling.

Quality Care Services Comfort Care

1 Patients cut their fingers and nails once a week; gastrointestinal surgery assisted in soaking the feet once a day.

2 People who cannot take care of themselves help change clothes.

3 Provide an appropriate temperature in the ward and ask patients to keep warm.

4 Open the windows frequently to keep the air fresh.

5 Keep the ward quiet and the light is appropriate, and the operation should be as focused as possible to ensure that the patient sleeps well.

6 light nights to do three light: walking light, talking lightly, operating lightly.

Quality nursing services

1 Give psychological support. Evaluate surgical knowledge and explain surgical cooperation and postoperative precautions appropriately.

2 Inform them of the time of fasting and drinking water, the necessity of quitting smoking and drinking.

3 Give skin preparation if needed.

4 Do good preoperative guidance such as: deep breathing, effective cough, back pat, training on the bed, etc.

Quality nursing services

1 Prepare anesthesia bed and give ECG monitoring and oxygen inhalation according to the doctor's advice.

2 Make various pipeline identifications and properly fix each pipeline to ensure that the pipeline is in place and unobstructed.

3 Closely observe the changes in the condition and make a record. If there is any abnormality, report it to the doctor in a timely manner.

Quality Care Services Patient Safety Management

1 Visit the ward according to the level of care requirements, know the patient nine know. Have an infusion inspection card and record in time.

2 Protective measures such as restraint bands and guardrails for critical and agitated patients. Use wrist bands for critical patients.

3 Patients go out for examinations, light patients are accompanied by nursing staff, and critical patients are accompanied by medical staff.

4 Full health education. Personalized education for disease knowledge during the hospitalization period enables patients not only to obtain physical recovery, but also to obtain good methods and establish good health awareness.

Quality Nursing Service Eleven Discharge Nursing

1 Discharge guidance for patients' illness and recovery (handling discharge checkout procedures, postoperative precautions, medication guidance, diet and functional exercise, postoperative dressing change, disconnection time, and issuing love contact cards)

2 Fill out the satisfaction survey form for the patient and listen to the comments and suggestions during the hospitalization of the patient. Assist in the discharge procedure and escort the patient to the hospital entrance. . Do your discharge registration. .

3 terminal disinfection of the patient bed unit