What Does a Sales Clerk Do?

Salesman refers to the staff in the organization who are responsible for specific economic operations, such as production, planning, documentary, accounting, statistics, price, advertising, and other specific operations. Also refers to the person responsible for a specific business operation. When making orders, they can all be called salesmen.

Salesman

The image of a top-level salesman is that he has a scout's head,

Whenever a salesperson asks me what I can do to become a good salesperson, what I ca nt forget is: I want to greet today with a wholehearted love. Because this is the biggest secret of all success. I praise the enemy Then the enemy became friends; I praised the friends, and the friends became brothers. "

Love is the secret of all success! Without love, everything will become nothing. To be a good salesman, you must be full of love. Some salespersons may say, who has no love? The key is how to love? What do you love? The author believes that first of all, there are "five loves":

1. Good character

"To be a business, be a man first". Only with a good character can others respect you, treat you as a friend, trust you, and then become a business partner. Noble morality and talent can be called real talents. When a general company recruits business personnel, morality is listed as an important condition. Clients and the general public generally obtain the impression of his company's image, quality, and level through business personnel.

2. Have confidence

Confidence should include three aspects. First, confidence in yourself, you believe that you can do well, and are a dedicated and outstanding business person, then you can overcome many difficulties. The second is confidence in the enterprise. I believe that the enterprise can provide you with good products, give you the opportunity to realize your value, and make all your own activities fully integrated into the corporate behavior.

3.Diligent in thinking

"If you are interested, you will live up to it." Only by observing, analyzing, summarizing, summarizing, and refining everything, can we make achievements in our work, catch every small change, and respond quickly. "There is nothing difficult in the world, so I am afraid of people with care." Being a person with care and diligent thinking can improve our working methods. "Learning is middle, abandoning is lower, and understanding is upper." Only by thinking hard can we realize and improve.

4, can bear hardships and stand hard work

Without the spirit of hard work and hard work. Hard working is the capital of a business person.

5.Good psychological quality

Business work is full of sweetness and bitterness, and frustration is a common occurrence of business people. Many people are left behind after some setbacks. "How can I see the rainbow without experiencing wind and rain?" Business people must have good psychological qualities. hungry.

6, toughness

Making a business will not be smooth, many problems and obstacles will be encountered, and you must have the spirit of resilience, patience, and perseverance.

7.Respond quickly

Respond quickly to every small change in the surroundings and be agile. A business negotiation process is a reaction speed competition and a wit process.

8.Passion

There are differences in one's abilities. The key is to see how much you can do. It depends on enthusiasm. Enthusiasm is transferable. If a person is fully engaged in work, he can drive the people around him to infect them to go all out. No matter how strong a person is, no enthusiasm is equal to zero.

9.Knowledge is wide

Business people need to contact people from all walks of life and at all levels, so they should be clear about what people like to talk about, so that they can have a common topic with each other. Some salespeople have a habit of going out and waiting every day. , Take a daily newspaper or newspapers and magazines such as football, sports reading, mainly to adapt to the common topics of all types of people.

10. Responsibility

You must have a strong sense of responsibility to do your job well. At the same time, you must reflect the corporate image, spiritual outlook, corporate culture, and philosophy to you through the society. If you don't pay attention to words and deeds, the local public will think that your company is bad.

11.Humor

"Everything can be less, but humor is not the only thing." Humor keeps everyone together and helps better deal with difficult tasks. Humor helps us get things right. A claims clerk at an insurance company has repeatedly apologized to her manager because she damaged a computer file about a complex car claim. The manager replied: "It's awful, everything you did, in the light of the severe damage caused by our insurance company, was like a flood. Both of us will lose our jobs. Call the policyholder now and explain You make a mistake, and then get the job done. "(The salesman giggled and was ready to resume her job.)

The above talks about the qualities that an excellent business person should have, please refer to it for reference. We should check the gap between our behavior and standards at any time, and strive to become an excellent business staff as soon as possible to realize our dreams.

Salesperson must have the following qualities:

First, bold and serious

This requires confidence in oneself, courageousness in the goals that are identified, and the initiative to fight with determination to win. If you fall in love with a woman, but dare not speak to her on your own initiative, and dare not launch an offensive against her, it must be "a helpless flower to fall, and a river of spring water to the east", ending in self-pity. The same is true in business work. It is impossible for the pie to fall in the sky. If you do not actively go out to find customers, if you do not actively communicate with customers, you will never succeed. Why does the president of the United States smile with anyone he sees? Because they have this elegant gentleman attitude. To be successful, we must, like a gentleman, take the initiative to smile and shake hands with people.

As a business person, how can I be bold?

1. Have confidence in the company, the product, and yourself, and you must always tell yourself: our company is strong, our products are advantageous, I am capable, and my image is trustworthy. I'm an expert. I'm a person. I'm the best.

2. Make adequate preparations before visiting customers. Be sure to check yourself: Do you have all the necessary information? Is your own image impeccable? Is your expression relaxed?

3. Have a balanced mindset. Just like the woman we are after, you are not asking her to give you a gift, but you are not letting her miss a man who can make her happy. Similarly, we must have such a balanced mentality when facing customers: customers It is important that I am equally important. We are parties to equal cooperation.

Attentive

This requires good observation. You can focus on your conversations, and you can do more with less. Otherwise it must be a mess.

So, as a business person, how can the mind be "fine"?

1. Advance in learning. Only with broad knowledge can you have a keen mind.

Be familiar with the company, the product, the technological background, and the professional knowledge.

2. Look at each other's eyes during the talks. Gaze at the other person's eyes, one is to show your confidence, and the other is "the eyes are the window of the soul". One's eyes cannot be deceiving.

3. Learn to listen. In addition to expressing your views correctly and concisely, it is more important to learn to listen.

Third, identify frustrations and failures

Correct understanding of setbacks and failures has perseverance. There are many failures in doing business. But you must be patient, and you must believe that all failures are prepared for your future success. The reason why there are winners and losers in this world is simple: the winners always take one step longer than the losers.

1. Always be confident in yourself.

2. Have the determination to win. Although you have failed many times, you will eventually succeed.

3, we must constantly summarize our successes, and constantly tap our own strengths.

4. Correctly recognize failure. Failure is the mother of success.

Nine languages spoken by salesmen

1. Critical discourse

2. Eliminate subjective issues

3. Exaggeration

Disabled offensive words

5.Privacy issues

Questioning topics

7. Work on boring topics

8. Indecent words

9, obscure language

At a wrap-up conference, a weather-beating veteran salesman said, "Moving customers is more important than moving them."

First entry

Establish a reasonable and fair salary system.

Article 2 Salary composition

Employees' salaries consist of basic salary, royalties and year-end bonuses.

Payment of monthly salary = basic salary + fee commission

Standard monthly salary = monthly salary paid + social security + business commission

Article 3 Basic salary setting

The basic salary is based on tasks such as:

salary

The quota is 100,000 yuan / month, and the basic salary is 3500 yuan / month.

Article 4 Basic salary

Basic salary is paid.

Article 5 commission setting

In order to increase profits, many companies in the Chinese business community reduce sales commissions or deduct sales commissions. In fact, this is the boss or

According to the usual habit, people observe things in order from the surface to the inside, and the appearance and dress of a person is the first impression. Dress code reflects one's self-cultivation,

1. Arrange proofing in time. According to the customer's requirements, a detailed proof list is written in writing.

After the samples are completed, the samples should be carefully reviewed, and photos must be taken into a computer file before being sent. If it is a new customer, whether the sample is charged to the customer, how much is collected, whether the courier fee is prepaid or collect, you need to ask the manager, the manager will decide. The general principle is: if it is a small number of samples, the samples are free and the freight is paid. If the number of samples is large, the sample charge should be considered and the freight should be paid.

2. Strictly grasp the "nuclear price list" and accurately report the US dollar sales price. In general, there are only two types of nuclear price lists, one is a general trade price list, and the other is a feed processing price list.

3. Proactively keep in touch with customers, prompting customers to place orders early. After sending the sample to the customer, you should check whether the customer has received the sample on the courier webpage. After confirming that the customer has received the sample, you should send a letter to the customer immediately, asking the customer's evaluation of the sample very politely, and asking if the customer has placed an order. may.

4. After the customer places the order, the salesman should sort out the Chinese order as soon as possible and release it to the relevant department immediately.

When you are a salesman, you should read more newspapers, because salespersons need to have a variety of eloquence. Remember to look at finance and economics, and understand history, politics, finance, and so on. Only in this way can we have a good social foundation and communicate more with people, learn how to answer questions and solve problems. A good salesperson is more important. Speak concisely but not short, because speaking is a bridge between people. .

Basic personal quality requirements of salesman

Enterprise competition in the 21st century is undoubtedly a competition of human resources, and excellent salespeople are valuable assets of the enterprise. Whoever has a good salesperson has an important resource to stay ahead of the competition. Creating an outstanding company member who meets the requirements of industry development, has good professional literacy and workplace ability, and can take on the industry mission is an urgent need for enterprise development.

A person is very professional, not because he is full of economy, but because he is serious, standard, and efficient to do a little thing: if he is on a business trip, even if it is late, he must complete the business report of the day; if he visits the client, He will fill in each customer's information carefully; if he does market research, he will dig up every market data in detail; if he organizes a meeting, he will carefully prepare each page of meeting information; if he does development, he will work hard Write every code, write documentation ... There are too many such philosophies in work and life, but we ignore them. We are accustomed to exaggerating after grasping theories; we are accustomed to staying in the ivory tower for a long time with low eyes; we are accustomed to writing large programs and are not willing to write basic documents; we are accustomed to innovation but not to maintain and improve ... As a result, we become naive, our management is immature, our people are not professional, and our market is unstable.

So how to be an excellent salesman in the 21st century? I think that the excellent salesperson of the 21st century should have the following basic qualities.

1. Basic values of salesperson

I am myself, but I am also a company person; I yearn for, I pursue beauty, progress, and personal achievement, but I pursue the company, customers better, more progress, and more achievement, and my value is achieved in the success of others Realize; because my existence makes the company's cause more successful; because my existence makes the common development of factories, businesses, and households more competitive; because of my existence, people's lives are more colorful.

2. Basic personal quality requirements of salesperson

Salesmen should have the following "four hearts":-Love: The essence of love is dedication rather than solicitation. Any outstanding salesman should have a "bodhisattva heart". Salespeople must not only love themselves, their families, their companies, their customers, and their compatriots. Love can resolve all difficulties and contradictions.

Confidence: People can do it because they believe in themselves. Difficulties are like springs, and you are weak when you are strong. Salespersons must not only suffer loneliness and loneliness in the face of fierce competition, but also setbacks and failures are commonplace. The salesperson must be fully prepared for the hardships, the repeated defeats, and the indomitable mental preparation. Tiredness is only physical hardship, and more psychological hardship, and it is not "eat" to succeed. Not necessarily successful. Therefore, when encountering setbacks, do not be afraid or evasive. How can you see the rainbow without experiencing wind and rain? Pursue success, strive for excellence, stand the baptism of wind and rain, never say defeat, and face up bravely and overcome with confidence. And transcend all failures, perpetuate youth, and be worthy of the times and the people.

Perseverance: People with a positive outlook on life have perseverance, hard work, and perseverance. They are strong-willed people who have perseverance. They have the perseverance to the end. Success is always accompanied by perseverance. The fierce competition environment is endless vitality for the strugglers, but ambush and ambush for the enjoyers. Only struggle and unremitting efforts can seize the opportunity and resolve the crisis. If you do nt struggle, there will be nothing. If you struggle, there will be sacrifice. Sacrifice of youth, family and love ... The horn is sounding, the drums are playing, there are no flowers in front, there is no clear spring ... All difficulties are waiting for us to overcome.

-Enthusiastic: Work with enthusiasm, in fact, how beautiful the work is not so hard and monotonous. Enthusiasm makes you full of energy.

3. The basic business qualities (3H + 1F) that an excellent salesperson should possess: the mind of a planner, the hands of a technician, the heart of a bodhisattva, and the feet of an athlete.

4. Sound personality

Healthy mind and body is the capital of the revolution. Without good physique, it is impossible to become an excellent salesperson. Most of the company's salespersons are young people who have just graduated from college. People often neglect physical and mental exercises. This phenomenon must rely on each salesperson to be strictly and consciously responsible for their own health, willing to invest in health, and develop good living habits. Good living habits are the basic skills necessary for a salesperson to succeed. You are always out, please take care of yourself. Constantly cultivate and grow.

Honesty and trustworthiness, what the salesman is most afraid of is to keep his mouth open and talk nonsense.

Tolerance of others, strict self-discipline, acceptance of all rivers, tolerance of nature is great, salesman should strive to make himself a gentleman.

1.revocableL / C / irrevocableL / C

1. The power of comprehensive preparation and inspiration from the scene.

2. The best salespeople are those with the best attitude and knowledge.

3 The materials, instructions, and advertisements related to the company's products must be studied and memorized. At the same time, the competitors' advertisements, promotional materials, and instructions must be collected and researched and analyzed in order to achieve "know yourself". Know yourself. Take corresponding measures.

4 Salespersons must read more books, magazines, and newspapers, learn about national, social, and news events. When visiting customers, this is often the best topic, and it should not be ignorant or superficial.

5. Transactions that are not beneficial to customers are also necessarily harmful to salespeople. This is the most important criterion.

6. Select a customer. Measure your customers' willingness and ability to buy. Don't waste time with people who are hesitant.

7. The important rule for a strong first impression is to help people feel important.

8. Making customers feel beneficial and being able to negotiate smoothly is a job and strategy that salespeople must work hard to prepare in advance.

9. To a salesperson, nothing is more valuable than time.

10 Customers are not graded, but graded. Determining the number and time of visits according to the customer level can maximize the effectiveness of the salesperson's time.

11. Let customers talk about themselves. Letting one person talk about oneself can give you a great opportunity to find common ground, build goodwill and increase opportunities.

12. In this world, what does a salesman rely on to move the customer's heart? Some people use quick thinking and logical eloquence: Some people use their voices to express their hearts and minds. But these are all formal issues. At any time, any place, to persuade anyone, there is only one factor that always plays a role: that is sincerity.

13. When you cannot answer the customer's objection, you must not perfunctory, deceive or deliberately refute it. Must reply as much as possible, if not essential, you must ask the leader as soon as possible, to give the customer the most timely and correct answer.

14. With firm self-confidence, you are the embodiment of success, just like an old adage says: "Success comes from success."

15. Closing advice is to propose the right solution to the right client at the right time.

If a salesman wants a successful interview, the first thing to do is to understand the relevant industry and company situation of the company you are applying for. At the same time, you must clearly understand yourself as a whole. Characteristics. Only by doing so can we know ourselves and know each other. The next preparation is the preparation of some related questions that the examiner will ask during the interview. As an examiner, for the job interview, the main thing is to check whether the job candidate is suitable for his position, so you need to ask the job candidate to do some preparation.

1. Organize relevant company-prepared materials prepared in advance, and prepare a few opinions on the company (although not necessarily used, but prepared).

2. Find out why you are suitable for this company, and your own advantages (mainly related to the company). Show the examiner in a timely manner, but understand the score.

3. Always maintain a positive attitude, even if you are announced to withdraw.

Some notes during the interview:

1. The first impression is very important. The neat and elegant attire will not let the examiner hate you at least. Secondly, if you can show excellent quality inadvertently, you will gain the favor of the other party. Of it.

2. Talk to the examiner. Do not be humble and have a clear voice, but also take the initiative to attack. People who have their own opinions are still respected.

3. In the interview, in addition to your appearance and language, body and voice intonation have played a very important role in the success or failure of the interview. You know, body language and intonation are most impressive in interviews. So how to grasp, everyone knows!

4. The end of the on-site interview does not represent the end of the entire interview. The thank you letter and the necessary telephone inquiries are the follow-up to the interview. Only when you are fully prepared, understand the degree of fit between the company's needs and your own development, and make yourself an indispensable person, is the key to a successful job search.

According to expert analysis, in the future, in terms of talent supply, job seekers will further increase in the second half of the year, and fresh graduate job seekers will increase significantly; structural contradictions in market supply will still focus on manufacturing, trade, and high-end white-collar workers Large demand industries.