What does the spa receptionist do?

Spa receptionist greets customers, schedules meetings and processes the payment for spa services. As a public face of the spa, the receptionist must be friendly and comfortable with different people, except for getting to know all the spa services offered. This work can come up with benefits such as an employee discount on services or opportunities to try new treatments free of charge, the possibility provided in some spas, so the receptionists can provide clients first -hand information. This requires customer requirements about special services such as oil -free massage for people with allergic concerns. In addition, the reception bath must make sure that clients and providers are properly paired; The treatment provider may not know how to do all services, or the client could apply for a specific sex. The spa receptionist must provide accurate information and recommendations for people who are not sure what services they may like. Receptionists can also help people with the questions of the bendGroup reserves, such as wedding parties that may require a certain preliminary arrangement to ensure that clients' needs are met. Receptionists can also place orders for food and drinks for people in the spa, so they have refreshments between spa treatments.

receptionist often work in the table area that can include a gift shop from a spa. In addition to accepting payments for services, they can sell retail products and answer them. It may be necessary to prepare a spa receptionist for busy periods in the shop and in peace, and Mus and muscles confidently, although a crowd of people asks or waits for help. As a personal greeting, the receptionist also sets the tone for visit, so it is important to stay calm and relaxed.

Telephone and online bookings are common in many spas. Spa receptionist must be able to answer the phone and process e -mail questions from people whoears want to book meetings or ask questions. Part of the work may also include knowledge of local equipment, products and services, so receptionists can recommend restaurants and other entertainment to customers.