What Does a Total Quality Management Consultant Do?
Quality management consulting refers to the consulting company's purpose of improving the quality management level, and sends a consulting team with comprehensive strength to investigate and analyze the status, effectiveness and development of the company's quality management work from an objective and advanced standpoint. Existing problems and gaps and their causes, design practical improvement and promotion plans, and conduct a series of activities to guide implementation.
Quality Management Consulting
Right!
- Chinese name
- Quality Management Consulting
- Purpose
- Improve quality management
- Function
- Promote the in-depth and development of total quality management
- Classification
- Quality management consulting refers to the consulting company's purpose of improving the quality management level, and sends a consulting team with comprehensive strength to investigate and analyze the status, effectiveness and development of the company's quality management work from an objective and advanced standpoint. Existing problems and gaps and their causes, design practical improvement and promotion plans, and conduct a series of activities to guide implementation.
- (1) According to the content of the consultation, it can be divided into
- (1) Product quality consultation
- product quality. It is the sum of characteristics that reflect the product's ability to meet explicit or implicit needs.
- Product quality consulting. It is to use various methods to check and evaluate the quality of the product, point out problems, and clarify the vitality of the improvement direction. Because product quality is the ability of a product to meet customer needs. Therefore, in the consultation, we should focus on the analysis from the perspective of whether the product can meet the needs of customers. This includes:
- A. Is the company's determination of the customer base accurate?
- B. Does the company's product quality level meet the needs of the identified customer groups?
- C. Does the company have an accurate grasp of customer needs?
- D. Is the quality characteristic of the product an accurate conversion required by the customer?
- E. Does the substitute quality characteristic truly reflect the true quality characteristic, and is there a deviation in the conversion process?
- (2) Consulting on quality management work
- Quality job consulting. It is a consulting activity that investigates and analyzes all aspects of the entire quality management process to find problems and improve them.
- Quality loop: Product quality itself also has a process of generation, formation and realization. In this process, including the stages from initial identification of needs to meeting requirements and expectations, we call it the "quality loop".
- (1) Quality management consulting with customer satisfaction as the basic principle and guiding ideology.
- (2) Conduct quality management consultation from the perspective of prevention.
- (3) Conduct quality management consulting with the establishment of a quality management system that is suitable for the specific conditions of the enterprise and runs efficiently.
- 1. Effectively promote the in-depth and development of total quality management
- 2. Improve the overall quality level of the enterprise, and then improve its overall competitiveness
- 3 Improving the quality awareness of all employees, driving and promoting other work of the enterprise
- The basic procedure of quality management consulting includes four stages: business negotiation, plan formulation and implementation, improvement suggestions and implementation guidance.
- In the actual activities of quality management consulting, grasping the customer's quality management status often starts with the quality analysis of the final product (or service), so as to understand the problems and reasons of the customer's product quality, and the direct reason affecting the product quality is process quality. Therefore, the second step is to analyze the process quality to find out the existing problems and their causes. Process quality problems often result from inadequate management. For this reason, the third step is to perform management quality analysis to find out the problems in management. After the analysis of the above three links is clear, the consultants can put forward systematic and highly targeted improvement suggestions. Therefore, a complete quality management consultation always includes three analysis contents of product quality, process quality and management quality.