What Does an At-Home Receptionist Do?
Help at home
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- Jiabang Group is a super-large family service chain company in China, headquartered in Shenzhen. At present, the company has 680 formal employees, 85 senior management staff, more than 35,000 domestic helpers, and has established operating outlets in more than 70 cities across the country. The Home Help Group provides more than 100 services such as mother and child care, cleaning, babysitting, early education, baby care, moving, and property for families and enterprises. It is a domestic service company with the widest range of services and the largest number of services. The company has been awarded the title of "National Advanced Unit for Political Work" and "Guangdong Vocational University Professional Training Base for Domestic Service".
The Home Help Group is committed to becoming: let more families enjoy high-quality life, and promote the harmonious development of Chinese society.
The home help O2O housekeeping service platform (jialib.com), housekeeping users can make online payments and enjoy offline services at any time. Get real-time details of housekeeping staff and contact information through this platform.
The home helps the city life O2O platform, launched a large PC, mobile Internet portal platform to the country, following the changing times of our country, the number of people using mobile phones to access the Internet is gradually increasing. The client uses a convenient browsing method, powerful application functions, the latest Information, to show our clients a rich picture of the housekeeping industry. Innovative domestic service model The 7-to-1 service model pioneered by the domestic domestic service industry at home refers to 1 customer; 7 refers to a service team composed of 7 service personnel, which is broadly composed of pre-sale, mid-sale, and post-sale.
Pre-sale:
Customer service department to complete the service, answer customer phone inquiries, receive customer visits, formulate personalized service plans for customer needs, and sign the contract after the customer is satisfied with the service plan formulated by the customer service;
In-sale: Divided into pre-, mid-, and post-natal services
After the customer signs the contract, the marketing department will make unified arrangements for the services of each step of the contracted customers, including prenatal psychological consultation, nutrition consultation, breast care, and prenatal preparation item preparation, helping customers to complete the production of product preparation, mental counseling , Breast examination and nursing.
In production:
When the customer is in the hospital during the period of labor and entering the delivery room, the guide will mainly guide the mother's heart, so as to reduce the psychological pressure generated by the client to achieve the delivery, and avoid postpartum depression caused by excessive psychological pressure on the production.
postnatal:
After the birth, she will enter the service area of the month. During the hospital and during the month, the mother and baby will eat and eat all the services. The mother's three meals, three side meals plus a soup. The baby will bathe, feed, and wash clothes. And other services.
In order to ensure the baby's full breastfeeding after delivery, our professional prolactinist will unblock the mammary ducts of the breast and discharge excess milk according to the actual situation of the mother to achieve the milk production to meet the baby's feeding needs. Can't compensate the customer for 1,000 yuan for the exclusive breastfeeding company.
In postpartum confinement, there are professional shampoos who cooperate with pure Chinese medicine and traditional Chinese medicine massage methods to wash your hair and bathe at your door, so that you can make a comfortable confinement. It will not be caused by the poor hygiene caused by not washing your hair in the confinement. Other diseases. It can remove wind and dehumidify, and eliminate garbage in the body. Postpartum technical guidance, the home help technical team is composed of obstetrics and gynecologists in major hospitals, to support 24 hours a day to answer difficult questions.
After sale:
Maternal abdomen shaping after full moon: Our professional body shaping teacher will go to the customer's home for service and guidance on a regular basis, and do full moon sweating (see Full Moon Sweat in the topic of the moon).
Baby souvenirs: trim the child's baby hair, collect hand and foot prints, fetal writing brushes, and keep them as a memorial.
Supervision Department:
The supervision department in the service tracks the quality of each service provided by the company and makes detailed records. Make a reasonable and fair evaluation, establish a service quality file for the service assessment of service personnel, and rate the service personnel based on the service quality file. In order to find a service staff that meets their own needs in the future, and make customers more satisfied.
Complaint Department: The customer is not satisfied with the service of the service staff, and timely adjust the service plan and service staff. When receiving a customer's complaint, the customer's suggestions are fed back to the supervision department, and when the staff returns, they go to the training department for retraining.
According to the needs of pregnant women, mothers, and babies, the Home Help Group takes the seven services of confinement for a client to the utmost; each link is serviced by professional service personnel, which is more refined and makes customers worry-free. Confinement easily. The family helps invest more service people and energy to make every family satisfied, put forward higher requirements for their own services, and work together to create a harmonious family and a harmonious society and make greater efforts. At home, we help all staff to create a strategic deployment of online marketing. With an updated attitude, greater efforts, more effective measures, and better services, we will work together to ensure that the investment and construction of the project is progressing rapidly. The family helpers are willing to provide a stage for the franchisees in all regions to show their talents. We warmly welcome you to join us. We guarantee that we will be talented and competent, and do our best. Let us work together to control the future.
Operate the network home to help build China's first domestic government service brand, and its online home to help the 020 home management platform (jialib.com), to better provide customers with convenient online selection and employment of monthly babies, childcare babies, nursery babies, insurance Home help services such as elder care, security, admissions training, etc. Home help to the user's commitment:
Provide standardized service templates, unlimited substitutions within six months, industry market inquiry and aunt salary management.
Provide assistance to employers in terminating and renewing contracts, accepting employer complaints, conducting dispute mediation, and protecting employers' privacy and rights.
We support high-end housekeeping services such as housekeepers and headhunters, and provide detailed background check materials for aunts to apply for employment liability insurance. Loyalty and Endurance speak frankly and harmoniously to customers: Loyalty allows everyone to focus on giving;
To colleagues: Dare to speak and sincerely promote our efficient communication; Modesty makes us more tolerant.
To the company: firm belief brings us the motivation and indomitable spirit;
The growth of disorderly, orderly and sustainable family help is a process of turbulence and development in a disorderly and free state. In the process of resource integration and improvement of overall ability, an orderly state of mind is gradually transformedgiving and receiving is a virtuous circle of mutual exchange and transmission of love and love. By transforming from a "recipient" to a "givers", keep the love from passing on, to influence life with life, to give and receive the same happiness; and the change of mental model gives us a broader development stage and Rich source of living water.
Static training-watering dynamic guidance-fertilization regularly holds interactive training to cultivate members' multi-dimensional thinking space, so as to continuously enrich and enhance the family help culture and spirit. That is, through the organic combination of watering and fertilization, the continuous growth and expansion of the family help is promoted.
Purpose: Dedicate love and perfect self principles: integrity, diligence, gratitude, understanding of eternal love, experiential action, servant leadership.
This is the code of conduct for the family. Love is the source and love is the motivation. Love guides us in the direction of progress. Through the actual actions, we can feel the happiness and joy of love and being loved. At the same time, we communicate the love through our actions. In action, we are all individuals with no difference. Each of us cares for and guides each other with a modest and broad heart. I Love My Wife (Shenzhen) Housekeeping Service Co., Ltd. Shenzhen Wife No Worry Housekeeping Service Co., Ltd. Guangdong Qingyuan Vocational and Technical College (Shenzhen) Marketing Center Shenzhen Jiabang Culture Communication Co., Ltd.