What does the EMS dispatcher do?
The emergency medical service dispatcher (EMS) receives calls from patients who need medical attention, and informs an ambulance on the call of the place along with any information about the condition of the person. When a person calls for help, the EMS dispatcher takes information about the emergency situation, provides instructions for performing certain procedures for saving life until there is a help. He or she also provides information to the rescuers on the route so that they can be adequately prepared on arrival. The dispatcher may also be in charge of contacting local authorities, such as the police if the emergency situation includes injuries to crime. However, this is not always because there are new technologies that can also cause a medical reaction. The first is to remove the defibrillator from its housing at certain places, such as the nursing home. Many jurisdictions have a device connected to the telephone line and the EMS dispatcher is automatically notified when deleted. Another example is the use of pendants or bracelets such as LifealeRT® that has a button in the center. When pressed, the EMS dispatcher is called automatically.
Most EMS dispatchers must undergo certification in order to perform their work effectively. Because they are obliged to provide medical advice to people in need, they must learn certain techniques and procedures for saving life, such as cardiopulmonary resuscitation (CPR). The EMS dispatcher must also learn to communicate with the public, especially those who are desperate and often panicked. He must be able to stay calm in any situation to provide advice and offer help as quickly as possible.
In many areas, especially in large cities, the EMS dispatcher may be required to mention and handle several calls at the same time. Riding and response to so many desperate patients at the same time are often extreme for this work. "Burn -out" and other anxiety related to work are commonly reported, so for this career fieldThey can best be mounted with high stress thresholds.
The last task of the EMS dispatcher is to record all challenges to ensure quality and legal reasons. He may be obliged to call the patient's home to ensure that she has come to help, or to ensure that things and other emergency workers are correctly treated on the scene. This helps to ensure that the calls are consistently solved correctly and that the public receives the necessary care.