What Is a Hotel Desk Clerk?

The housekeeping center is an important post in the hotel room department. It mainly solves various problems for hotel guests by phone. Its work is small and tedious. It operates 24 hours a day like the cash register and reception in the lobby. Most hotels now have room service centers, which can save a lot of staff (usually 4-5, depending on the size of the hotel), especially small and medium-sized hotels. Large hotels usually have check-in counters or check-in counters set up with the housekeeping center.

Housekeeping Clerk

Right!

The housekeeping center is an important post in the hotel room department. It mainly solves various problems for hotel guests by phone. Its work is small and tedious. It operates 24 hours a day like the cash register and reception in the lobby. Most hotels now have room service centers, which can save a lot of staff (usually 4-5, depending on the size of the hotel), especially small and medium-sized hotels. Large hotels usually have check-in counters or check-in counters set up with the housekeeping center.

Chinese name

Housekeeping Clerk

Classification

Important post

By

Phone to solve various problems for hotel guests

jobs

Small and cumbersome

Self-check the appearance and appearance according to the hotel regulations, and work on time;

Carefully read the shift record and complete the unfinished work of the previous shift;

Warmly welcome guests from all parties and provide good service for guests;

When guests arrive at the store, they should take the initiative to say hello to the guests;

Accurate and fast check-in procedures for guests, reasonable arrangements for various rooms;

Accurately grasp the room status and check the room status with the guest room department in time;

Keep close contact with various departments and do a good job of communicating guest information and information;

Proficient in business knowledge and operation skills, responsible for consulting and sales of housing, house prices, hotel service facilities;

Do a good job of printing and statistics of various reports;

Able to arrange rooms for individual customers or groups independently;

Check the room number of the team on the day and verify the room status;

Flexibly handle the problem of increasing and decreasing rooms and house prices for teams and individual guests;

Understand customer sentiment, and do a good job in solving emergency incidents;

Conscientiously complete all tasks assigned by the supervisor, and report problems to the superior in a timely manner;

Conscientiously do a good job of booking;

Provide accurate wake-up service for guests;

handle the procedures for loan items;

Go through formalities for depositing and collecting luggage.

Housekeeping Clerk Individuals:

Say hello to the guests and ask if they have booked;

Check the reservation and check the relevant details (number of people arriving, time, etc.);

(3) Guests are requested to show their ID cards or passports;

Assign rooms according to guests' requirements;

Assist the guest to fill out the check-in registration form, check the registration card and check the relevant documents;

Confirm the guest's departure date, room price, room type and payment method;

The hotel is a magnetic card key, you should make a room card, then give the room card to the guests, and wish the guests a pleasant stay.

Housekeeping Clerk :

The team did not arrive at the pre-scheduled room that day;

When the team arrives at the store, it can be greeted by the supervisor and related personnel, can give a welcome speech and briefly introduce the situation of the hotel

(3) He will send the envelope containing the room card to the guests;

Supervisor or related personnel, send guests to the elevator;

The room attendant should greet guests at the elevator entrance, greet and guide guests into the guest rooms;

The receptionist must confirm with the accompanying and team leader whether there is any change in the number of rooms used; whether the number of people and the guest's name have changed; whether there are changes in the requirements for meals; requirements for wake-up services; arrangements for departure;

Baggage sometimes arrives before the team arrives at the store, sometimes it arrives after the team arrives at the store. After the luggage arrives at the store, the luggage department must organize the force to deliver the luggage to the guest room as soon as possible;

Receptionist registration team check-in procedures, change notices, special request notices, etc. will be sent to relevant departments as soon as possible;