What Is an Airline Customer Service Agent?

Cultivate the comprehensive development of morality, intelligence, physical fitness and beauty, have high political quality, abide by laws and regulations, pay attention to etiquette, have a certain oral expression ability and English foundation, be proficient in aviation service professional knowledge and basic skills; Strong service awareness and public relations, coordination and flexibility, can provide passengers with high-quality, high-quality airport customer service, security checks, check-in, VIP reception, airport inspection, business and other ground services or to airlines, air ticketing Application-oriented service personnel and managers who work in related positions at companies, high-speed trains, and military hotels.

Aviation services

Cultivate all-round development of morality, wisdom, body and beauty, have high political quality, obey discipline and law, pay attention to etiquette, have a certain ability of oral expression and English foundation, and be proficient in mastering

Aviation service personnel examination matters

First prepare a resume in Chinese and English. After arriving at the examination room, the staff will send a broadcast word (in English) to the applicants. After a little preparation, then a group of 5 people will enter the examiner, and each person will read a broadcast word in the room. The examiner is mainly observing whether your voice is good, whether your tongue is clear, and how good your English is.

After reading the broadcast words, the examiner will tell you whether there is the next interview. After passing the initial test, you must submit a resume and school graduation certificate.

Re-examination: There are two examiners asking each examinee some questions about life or the work of stewardess, and may even ask some special questions that are easy to make people angry, so as to observe the examinee's response, such as Say that your clothes look weird, your performance is not enough to be a stewardess, etc., which makes you more offensive. These problems mainly test the ability of psychological endurance and the ability to deal with special situations.

After the retest, the examiner will inform you whether to participate in the next interview.

The third interview: This time, four examiners inspected one candidate and asked some life questions in a chat. Those who passed the interview went to the locker room and changed into Singapore Airlines uniforms. They walked around the examination room and turned around to see if their body lines look good and their posture is beautiful. The results will be notified at the scene after the interview.

Swimming test: The swimming distance is 50 meters, and any swimming posture is acceptable. It is held in a restaurant with conditions.

Tea ceremony: divided into 4 groups, a group of about 10 people, reception mode. Refreshments are available at the table for all interviewees. The 4 examiners take turns to ask questions and chat with everyone. The purpose is to understand your team spirit and ability to get along with other people, and ask candidates to ask questions. The time is about 4 hour. You will be notified if you are accepted.

Foreign airline interview guide

Fill in a Chinese and English resume.

Each examiner sends a copy of the English-Canton Examination Paper. After completing the examination papers, the interview on that day will be completed, waiting for the second interview notice.

The second interview was mainly in English conversation. The examiner asked some questions about life and also asked some questions about aviation services, such as:

· How to provide services for passengers with children, and matters needing attention for passengers with children.

· During the flight, you notice that some passengers smoke in the toilet. What will you do?

· When a night flight flies, a passenger s child keeps crying. What will you do?

Domestic airline interview guide

Image requirements and other registration requirements for airlines to interview flight attendants: Ages are generally 18 to 23 years old, but some airlines limit the age to 22 or younger.

He has good facial features, handsome appearance, and a well-built figure.

Women are 164-173cm tall and men are 173-183cm tall.

Speak well, standard Mandarin.

There are no obvious scars on exposed parts of the body.

No bad breath, bad smell, skin disease, no character inside or outside when walking.

Hearing no less than 5 meters.

No history of mental illness or chronic illness.

Educational requirements are average, and some airlines do not.

Fluent English or basic conversation skills are required, other small languages are preferred.

Prepare two two-inch photos and one four-inch life photo.

Fill in the resume and bring academic credentials and other supporting materials.

Apparel requirements for applicants: Wear professional attire, avoid heavy makeup, and light makeup. Men are better off wearing trousers.

Standing and sitting requirements of applicants: Standing should be correct, eyes should be at each other, and sitting should always be upright and elegant, both eyes will always stare at each other. When sitting, lean forward, smile, and stay with the examiner the distance.

Answer the questions with a louder voice, clear words, and concise language, so that the other party can clearly understand the question you want to express.

Questions asked: Questions in the resume, your age, school, education, home address.

Introduce your family, your parents and other family members.

Why are you a stewardess?

What do you know about the work of a stewardess?

What are your specialties?

Does it help parents to do housework at home?

What should you do if you encounter unreasonable passengers on the plane?

Have you considered the hard work of a stewardess job? If you are accepted by our company, how will you prepare to be a qualified flight attendant?

What qualities should be a good flight attendant?

How many good friends did you have during your studies?

Tell us about your company? What types and routes does the company have?

Why are you applying for this company?

If two airlines accept you at the same time, which company would you choose?

Interview procedure:

· After arriving at the registration site, submit the registration form first, and then perform basic physical measurements (height, weight, vision)

· Interviews are conducted in groups. Generally, 10 people enter the test room. Each applicant will introduce himself (name, age) and then walk out of the test room to wait for the next interview notification. Those who have not been notified of the interview are eliminated.

· The second interview will be conducted by the examiner alone. The interview consisted of English conversations and other related questions. The content was more detailed. After the second interview is passed, wait for the interview result at the test room.

The airline will arrange a third interview or written examination.

· Medical examination, waiting for the result of the medical examination after attending the medical examination. After the medical examination is qualified, a collective interview with the company's leaders is usually conducted. Questions are asked during the interview. The general content is basically the same as the second one, but there will be more people participating in this interview, so the interviewer must not be nervous. This is an excellent opportunity to test your success. It may be here.

The vigorous development of tourism and related industries has caused more and more business and vacation passengers to change their minds on the mode of transportation, and the choice of aircraft travel will inevitably drive the vigorous development of the civil aviation industry. China is undergoing a great transformation from a "big civil aviation country" to a strong civil aviation country. China's air transportation industry has jumped to the third place in the world. By 2020, with the rapid development of China's economy, the average annual growth rate of China's air transport industry will remain at about 10%, the number of airports per million square kilometers will increase significantly, and various indicators such as flight density and passenger traffic will all increase. It will grow rapidly, and China will become the most important aviation market in the Asia-Pacific region and even globally. The rapid development of the civil aviation industry will greatly increase the demand for civil aviation professional services and management personnel. According to authoritative predictions, China will need at least 40,000 additional air service personnel in 2010. The future development trend is that the airline's services are no longer simple services such as selling air tickets and sending passengers to destinations, but are integrating extended services and value-added services including tourism and catering in the operation. Engaged in aviation service work, good working environment and high income. From the current salary level, the average annual salary of outstanding flight attendants of domestic mainstream airlines is more than 100,000 yuan. The civil aviation industry has broad development prospects in China, and belongs to an industry with great potential.