What Are the Steps in an Operational Audit?

Operation is the planning, organization, implementation and control of the operation process. It is a general term for various management tasks that are closely related to product production and service creation. From another perspective, operation management can also refer to the management work of designing, operating, evaluating and improving the systems that produce and provide the company's main products and services.

[yùn yíng]

From a broad perspective, all manual interventions around website products are called operations. ^[1]

Operational breakdown

Operations are divided into market operations, user operations, content operations, community operations, and business operations.

Market Operations

Market operation: Using Marketing as a means to conduct a series of propaganda, exposure, marketing and other behavioral interventions on the product through a way of spending money without spending money. ^[1]

Operation user operation

User operation: People-centered operation method, which is common in the UGC community. It is a method of operation that is close to users, unites users, and guides users.

Community Operations

Community operations refer to interventions for consumers in the community.

Business operations

Commercial operation: This type of method is more common in some commercial B2B products, and is divided into BD and sales. ^[1]

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