What are computer -supported shipping systems?

Computer -supported shipping systems are programs that send messages to emergency and transport employees. The program also records and captures information from callers and employees involved in the expedition process. Computer auxiliary dispatchers direct all calls and data through the server located in the central office. Communication between field employees, citizens and call operators is facilitated and constantly updated in real time by a computer program. The emergency personnel focuses on the place designated by the caller. Phone numbers that are devoted to receiving emergency calls automatically capture information and calling the caller via the server. Although the call agent must verify the address location, the computer program will only load it when the call is disconnected. The time when the call was accepted and continues to update its status. Some computer -supported shipping systems are so sophisticated to send text messages to mobile phones orPagers. The program automatically knows which field staff is to contact to ensure the most effective answer. For example, if the caller reports a fire, the computer program sends a sending message to the fire station closest to the caller's address.

6 The program helps to provide regular status updates depending on the events and responses of employees in the field. It can also alert operators of phones how far the respondent is from the calling of the caller. For example, in a situation that requires an ambulance, the operator can remain on the caller line and give him the science of the arrival of the ambulance.

In addition to providing states, the server is able to record notes from the employees of the field and operators. Anything that applies to a situation or case is recorded and captured as a permanent record. This may be useful if these records must be pre -presented in a legal action or other SPost. Computer expedition systems also notice how the call and situation have been resolved and whether it is an ongoing or one -off problem.

Many computer programs that monitor and record call will consist of different codes or standardized states. Operators and terrain staff will usually be able to manually select from the list or make a secondary record in the "other" category. When different operators and employees pull out the same call record, they will be able to recognize what the state is according to the code.