What Are E-Services?

Electronic service is based on modern software and Internet technology. It adopts an intensive service model, integrates tangible equipment and places, and intangible technology and services to provide users with a more efficient and professional service form. It is inevitable for the development of modern service industry. .

Electronic service concept

Electronic services are fundamentally different from traditional services. E-services is a new field emerging from the background of modern service industry under the discipline of service science. It mainly relies on information technology and modern management concepts. It is characterized by the use of service-oriented software architecture, which involves various areas of service, and promotes modernization. Great development of the service industry.

At present, the global economy has begun to transform from a manufacturing economy to a service economy, and China is inevitably in the process of integrating into the formation and rapid development of a global modern service industry. This trend of change has also directly promoted " "Electronic services" is a new form of service that enhances core value for customers in a more efficient, practical and simple way. The rise of electronic services means the second new leap in the service economy.

Compared with other information management models, electronic services propose a new service model. It provides software and manual services through leases, which overcomes the disadvantages of traditional software platforms that focus on technology, light services, and e-commerce only focus on the transaction process. Mobile phones, PDAs, netbooks, computers and other terminal access, compatible with different brands of mobile phones / PDA and other terminal equipment, combined with manual services such as call centers, in the true sense of the perfect integration of electronics and labor.

At present, accelerating the development of modern service industry is an inevitable trend to promote industrial upgrading and build a modern industrial system. Information technology, as one of the basic characteristics of modern service industry, is the focus of China's modern service industry construction. And modern services based on information technology are an important part of electronic services to improve industrial efficiency and industrial modernization.

The core of electronic services is the integrated innovation of technology, processes and business models. It can break through the boundaries of time and space, has the characteristics of high permeability and wide service, and represents the basic trend of modern service industry development. Accelerating the development of electronic services is conducive to breaking the traditional information barriers and circulation barriers, promoting the reduction of transaction costs and the overall improvement of marketing efficiency. It is a driving force that promotes the close combination of information technology and the service industry.

With the acceleration of the pace of global economic integration, it is particularly urgent to actively use electronic services to enhance the development level of traditional service industries, and to promote the innovation and development of circulation patterns in areas such as commerce and trade. Especially in the context of the financial crisis, the combination of electronic services and various fields is promoted to promote the modernization of the service industry.