What is ITIL®?
ITIL® is any information technology (IT) offering to adhere to a set of information technology library library. This can cover almost any type of service that falls under them, such as Help desk, software development, network systems and network management, etc. ITIL® has access to the customer, where any IT offer, whether internally organized or any third party, can meet the requirements.
The idea of ITIL & Reg has appeared back in the 80s because the British government noticed its growing reliance on it. To guarantee that government organizations, as well as third -party suppliers who wanted to provide IT services to the government, have been effective and cost -effective, have developed Itil®. Books contained in ITIL® detail The most famous procedures for implementing and management of IT environments.
Access to the creation of ITIL® accredited compromise includes multiple phases. Books in detail describe separate phases for analysis and design as well as implementation and daily provoZ and at the same time monitor the future of the needs of the organization. During the design phase, the service provider cooperates directly with the customer to ensure that the services offered will meet the requirements of the organization. In principle, in principle, every part of the service provided by the Provider under its agreement with the customer falls under the delivery of ITIL® and must be properly planned before the operation.
Assets such as computers, software or even staff are calculated as different aspects of service offerings and outlined during the design phase. In some cases, specific ITIL® components can be accredited. For example, in the case of its own software, the supplier may have officially evaluated compliance with ITIL® processes by an independent third party. Service administrators can also achieve different ITIL® certification levels through a number of educational programs.
When the offer reaches the implementation phase,The service provider is then responsible for maintenance of databases that store information about various aspects of the service, their configuration and their relations with each other. This allows rapid recovery in the event of an unforeseen disaster as well as a detailed analysis of the cost of daily operations and sound information for planning that will meet the future of the organization's growth.
ITIL® also makes a set of tools accessible that helps start with ITIL®. The tool tool offers managers an introductory view of what should be offered in an agreement or service level and what can be expected from compatible services. There are also control lists and THV questionnaires can use the organization to ensure the delivery of the service meets the specifications described in detail in the ITIL® volumes.