What is the knowledge management software?

knowledge management software is a tool or set of tools used for electronic collection, organization, sharing and checking business information between a number of users. The concept of knowledge management (km) developed in the 90s when businesses fought effective ways of management and loading of business information. Business content management systems, along with specific knowledge management software have been developed to facilitate the collection and distribution of knowledge. There are currently hundreds of different km software tools, each designed for a particular type of business. For example, some KM software manages information about clients or customers, to improve sales and customer support. Another type can collect information about the skills of employees, talents, education and business training to use the expertise that may have been unnoticed in the past. Some tools manage work flow, provide training or standardize processes through procedures or manualsstep by step.

knowledge management begins with the process of collecting available information. Paper documents, e -mail, .pdf or text processing files, drawings or graphics, web content, handwritten documents, microfilm or microfich, and digital files are possible. Knowledge of an expert on the subject can also be written and added to the knowledge base. Special tools can convert various information inputs to standard format and improve the quality of the resulting documentation. The resulting knowledge set is usually stored in a powerful database.

As soon as the information is collected, other software tools for managing knowledge are used to manage information. Documents and files can be connected, index, D categorized to be easily scanned and accessible using search tools. Some information may need to control versions so users certainly use only the most up -to -dateInformation while previous versions are archived. KM tools allow more users to work together to create information and control the control and approval process. Other features may include access controls, archive and search and converting to different types of outputs.

There are many business benefits from using knowledge management software. It reduces that companies need to manipulate and store a large amount of paper or records in different formats with different storage requirements. Information can be obtained faster, from a wider variety of resources and can be easily shared and controlled. KM tools allow users to collect information about information such as metrics, productivity, recurring or common problems and disintegrations of work flow. For these reasons, the software for managing knowledge is continuous growth in popularity, complexity and practical application.