What is Open Source CRM?
Open Source CRM is a group of software products that provide tool users needed to manage their customers. Customer relationship management software (CRM) has seen a huge increase in demand because more companies are beginning to understand increased efficiency available with this tool. Open source software is developed through cooperation efforts. The difference between open source and commercial software is the ability to access the source code.
The open source movement has seen phenomenal growth over the past few years and is expected to continue to expand after another 10 to 20 years. The main benefit of open source code is the ability of programmers and developers to adjust the existing code to meet specific needs or create new software products that have access to the primary program. This is much easier when the code is provided, which increases the quality and efficiency of the program.
Initially many companies remainALO away from the Source Source Source Source for concerns about the quality of the product, security and sustainability. However, these problems were solved by a combination of changes in product standards and needs so that companies remain competitive. Open source CRM products are not free of charge, but are often available at significantly lower costs than commercial software due to differences in licensing agreements.
In search of an open source CRM product, beware of objective checking of different product functions. The best way to do this is to create a list of all the features you need to have and another list of all the features you would like to have. For example, a large company with a call center will want users to click on the customer's phone number and place a phone call that is directed by a headset of the user and monitored in the software. Maybe they will have to be other firmychcete -i to save detailedou history of sales to work with their clients best.
Think about helping installation and long -term support. Check out the language in which the program is written and find out what operating systems is designed to work. Examine the costs of local expertise with this language and compare these costs with other software products. Most of the costs associated with the implementation of any system are consulting services. If a set of skills is difficult to find, costs will be much higher than the programs of widely supported and acquaintances.