What is the speech analyst?

Analytics is a computer technique that is used to analyze speech content. It is not just a speech conversion tool to technology. Instead, it is designed to detect formulas in speech, including content and tone.

The simplest use of speech analysis is to measure how often specific phrases are used. Before analyzing speech, this was only possible by rewriting the record and then using a computer or manual search to search for specific phrases. With speech analysts, the computer system can be pre -programmed for "listening" for a particular word and can even create real -time information.

There are more uses for such technology. The Call Center could analyze interviews that employees with customers to detect formulas in complaints. For example, while call protocols may show that a particular product causes many complaints or questions, speech analysts may show that a particular aspectVaný. The coercive body or security service could analyze the phone calls that monitor to see if they report a specific sentence.

More sophisticated speech analytics can be used to analyze tone and even context. For example, telemarketing will usually monitor the percentage of calls that lead to sale, but do not necessarily have statistics that show why people refused the offer. The tone analysis may show that the number of people who respond in an angry tone is disproportionately high at some time of the day. This may indicate that the problem is not even that the product is unattractive, but rather that people are angry of being called for an hour and is more likely to be hostile to try to sell regardless of the product.

There are several different types of speech analysts, each of which brings the added accuracy of the Results and increases the time needed to scan speech and mThe foot of the speech needed to detect a pattern. The simplest type is phonetic that breaks down speech into individual sounds. Although it is unofficial, it makes it easier to find new phrases without having to take the speech from zero. Sighting of keywords has been looking for the whole word from the beginning. The aim of continuous speech recognition in a large vote is to effectively rewrite all speech, so the whole conversation is available for analysis.