What Is the Information Technology Infrastructure Library?

Information Technology Infrastructure Library (ITIL) is a series of globally recognized best practices for information technology (IT) service management. Created by the British Central Computer and Telecommunications Agency (CCTA) to meet the development needs of applying information technology to the business sector.

Information Technology Infrastructure Library

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ITIL was first developed in the 1980s as a

Since the release of ITIL v1, through the joint efforts of industry experts, consultants and implementers, ITIL has become the de facto international standard for best practices in the field of IT service management. The latest version is ITIL 4.