What are automatic dialers?
automated dialers connect the phone, mobile phone and pager network and the individual entities contained in them using computer telephone integration (honor). Computers equipped with automatic treatment software, telephone, telephone plate or modem, and a list of phone numbers are able to be programmed to function as automatic dials. Voice Voice Over Internet (VOIP) can be used instead of a modem or telephone line to reduce operating costs.
Automated dialing has gained a negative reputation due to its connection with telemarketers, sales representatives and debt collectors. Although automatic dialing that is very used in call centers, they also have less promoted use. Doctoral offices, school systems, airlines, politicians, restaurants, law enforcement, hotels, non -profit organizations and businesses that have in advance of a call with a called person often use automated dialers to transmit important reports. At the followingThe use of these entities may be alerted by the notification, serve as a reminder or to provide confirmation.
What happens when someone responds to a call stored by an automatic dialer is determined by dialing programming. Call people can be connected to a live operator, they can listen to a pre -recorded message, be asked to respond by voice mail, or have a phone tree with different routes. Dialectors are equipped to perform these functions in the foreground, but can also perform background tasks, such as updating the status of the operator's monitoring or algorithm solutions to predict further availability of the operator.
Automatic dialect technology allows you to program information specific to a person. For example, text technology allows computers to search for a person's name and other personal data before combining it into a voice template and converting it to a spoken message. It isIt touches pre -recorded messages that contain a person's name, time and general notification.
businesses save money, time and resources using automatic dialesers. Instead of paying employees to call employees to call each phone number on the list and get a response, they call an automatic dialing on behalf of the employees and ensure that the actual person responds before switching to a live operator. Businesses that use voice broadcast to power automatic dialing can simply play a message when someone answers the phone or can choose to use an interactive voice response (IVR), an application that provides called instructions for a person and intended keys to push their decision to continue the call.
Automatic dialing is not a universal size technology; They can be adapted to reflect the needs of business or organizations that use them. Preview, progressive, predictive and "intelligent" dialing provides EphekTent to possibly. These features give the waiting live opeutors the opportunity to check information and select scripts and guarantee that they are only associated with people with real interest in the information they present. If automatic dialing detects the answering machine at the other end of the line, the connection to the live operator can be bypassed and there is a pre -recorded message left. Despite its advanced technology and useful applications, however, no automatic dialer is unable to distinguish a living person from the reporter message with complete accuracy.